Dispatcher

Water Heaters Only, Inc. has been proud to provide service to customers for 58 years, providing fast, reliable and professional water heater service. We are seeking a motivated Dispatcher to join our team and support our property management accounts throughout California and Arizona. THIS POSITION IS NOT REMOTE AND IS LOCATED IN GRASS VALLEY, CA (N. CALIFORNIA) The Role: The Dispatcher will assist in ensuring that the company’s day-to-day operations are seamless and accurate as well as facilitating the dispatch board for the technicians to optimize routing and revenue. The dispatcher will also facilitate clear and concise communication between the office to the technician and the technician to the customer to ensure they are aware, up-to-date and confident in our services. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong communication and problem-solving skills. Supervisory Responsibilities: · None. Duties/Responsibilities: · Performs daily morning technician check-ins including o Check technician van inventory o Make sure technician is aware of correct tank load-out for scheduled appointments · Check schedule appointments in dispatch notes and make sure information is correct before dispatching technician. · Send dispatches to technicians · Assist technicians with getting Purchase Orders, pricing, work/job related questions, take/parts ordering, assist scheduling van maintenance, time-off request tags or sick tags · Schedule and assist customers with Warranty work · Schedule and help book Property Management work order requests via phone and email · Email or call property managers with Work Order reports and recommendations · Help technicians with on-site questions and diagnosis · Check technician invoices to make sure correct pricing and work performed for service is filled-out · Check and help with getting missing information and corrections needed for invoices, with Accepted or Pending if corrections are needed. Once corrected or accepted, mark for final invoicing. · Work with and advise Call Center of any Dispatch board or technician changes · Call and notify customers scheduled of any delays or appointment changes as needed and update account/dispatch notes. · Performs other related duties as assigned. · Excellent attention to detail and accuracy in data entry and record keeping · Ability to prioritize tasks and meet deadlines in a fast-paced environment Required Skills/Abilities: · Ability to multi-task in a fast-paced environment while maintaining professionalism is a MUST. · Excellent phone etiquette, verbal and written communication skills. · Proficient in Microsoft Office Suite or related software as well as other software programs. · Ability to operate related office equipment, such as computers, scanner, fax and copier. · Ability to work independently and in a fast-paced environment. · Ability to type quickly and accurately · Ability to anticipate work needs and interact professionally with customers at all times. · Excellent organizational skills and attention to detail. Education and Experience: · High school diploma or equivalent required. · Previous experience with data entry and dispatching is a plus. Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. If you are a self-motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Pay is $22.00 - $24.00 DOE Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required…

View the full posting and apply