Dispatcher

Service Dispatcher / Service Coordinator ACE Equipment Company Job Type: Full-Time Location: 810 Hudson St, Antigo Wi Pay: Starting $19 Schedule: Monday–Friday, Day Shift Start time flexible Job Description ACE Equipment Company is seeking a highly organized, motivated, and dependable Service Dispatcher / Service Coordinator to join our team. This position plays a key role in our daily service operations by coordinating service calls, scheduling technicians, communicating with customers, and ensuring service work is completed efficiently and professionally. The ideal candidate is a strong communicator who can multitask, solve problems, and thrive in a fast-paced environment. Experience in dispatching, service coordination, or the equipment repair industry is preferred but not required. Key Responsibilities Receive and manage incoming customer service calls, emails, and repair requests. Schedule and dispatch field service technicians based on location, availability, and job priority. Coordinate daily service schedules and adjust assignments as needed. Communicate with customers regarding service appointments, technician arrival times, and repair updates. Create, update, and manage service work orders. Track open service calls and follow up to ensure timely completion. Coordinate with technicians regarding equipment issues, required parts, and additional repairs. Assist with ordering and tracking replacement parts for service jobs. Maintain accurate customer information, service records, and equipment history. Review completed work orders for accuracy and assist with preparing jobs for invoicing. Help prioritize emergency breakdowns and urgent service requests. Work closely with management, technicians, and other departments to keep service operations running smoothly. Qualifications Previous experience in dispatching, customer service, scheduling, or service coordination preferred. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to multitask and manage changing priorities. Comfortable using computers, Microsoft Office, email, and scheduling software. Strong attention to detail and problem-solving abilities. Ability to work independently and as part of a team. What We're Looking For We are looking for someone who takes ownership of their responsibilities, stays organized under pressure, and understands the importance of customer service. The right candidate will be dependable, detail-oriented, and proactive in keeping technicians productive and customers informed. We value someone who can anticipate problems, find solutions, and keep the day moving without needing constant direction. What We Offer Full-time, stable employment Competitive compensation based on experience Opportunities for professional growth Supportive, team-oriented work environment Opportunity to work in an established equipment industry [Add applicable benefits, including insurance, PTO, retirement plan, and paid holidays] About ACE Equipment Company ACE Equipment Company specializes in waste handling and compaction equipment, including compactors, balers, and related industrial equipment. We are committed to providing dependable equipment, quality service, and responsive customer support. Apply Today! If you are organized, customer-focused, and enjoy keeping a busy service department running efficiently, we encourage you to apply and become part of the ACE Equipment Company team. Pay: From $19.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Health insurance Paid time off Retirement plan Work Location: In person

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