Dispatcher & Billing Specialist

The Dispatcher & Billing Specialist will collaborate with management and Calibration Technicians to generate accurate invoices based on the information provided. This role is essential in ensuring invoice accuracy and compliance. Additionally, the specialist will be responsible for dispatching and coordinating technician schedules and routes based on incoming requests and submissions. The ideal candidate will have a strong attention to detail, be highly organized, and demonstrate a prompt, team-oriented approach. Ongoing audits of invoices will also be conducted to maintain consistency and accuracy. Key Responsibilities: Invoice Creation: Generate customer invoices based on completed services. Scheduling & Dispatching: Coordinate and dispatch technician schedules and routes based on incoming requests and submissions. Audit: Conduct ongoing invoice audits to ensure accuracy and consistency. Discrepancy Resolution: Address and resolve any discrepancies related to services provided or billing issues. Customer Relations: Build and maintain strong professional relationships with customers through clear communication and effective problem-solving. Process Improvement: Collaborate with clients, colleagues, and cross-functional teams to identify and implement business process improvements. Qualifications: Excellent organizational skills with the ability to prioritize tasks and work efficiently. Strong written and verbal communication skills, with a professional demeanor. Technologically savvy, with the ability to quickly adapt to new software and tools. Familiarity with CCC One Estimating is preferred. Experience with auto damage estimating is a plus, but not required. Ability to work both independently and collaboratively in a team environment. Adaptable to a fast-paced, ever-changing work environment. Intrapreneurial mindset, with a strong sense of ownership and a growth-oriented approach. Self-motivated, with a strong work ethic and commitment to quality. Willingness to conduct research and seek additional information as needed. Big-picture thinking with attention to detail. Proficient in Microsoft Office Suite. Additional Requirements: Dedicated workspace. Internet access with a high-speed connection. Key Competencies: Ethics and integrity: Demonstrates integrity, ethical standards, and a commitment to openness and honesty. Organizational Skills: Ability to manage multi-shop locations in a high-volume production environment. Leadership Abilities: Proven ability to lead and manage a team of collision experts Communication Skills: Strong communication and interpersonal skills, including active listening skills. Relationship Building: Ability to develop strong relationships with other members of their team, as well as with other VIVE Team Members at all levels of the organization, and external partners and stakeholders. We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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