Dispatcher

Automotive Transportation Dispatcher (Carrier Operations) Location: Plymouth, MI | Fully Onsite Schedule: 1:00 PM - 10:00 PM | One Weekend Per Month About the Opportunity Our colleague has partnered with an automotive transportation and logistics company in Plymouth, MI, that is looking to add an experienced Transportation Dispatcher to its operations team. This is a hands-on position for someone who thrives in a fast-paced environment, enjoys solving problems, and understands the importance of keeping freight moving efficiently. The Dispatcher will be responsible for coordinating vehicle shipments from assignment through delivery, securing carrier capacity, negotiating transportation rates, and ensuring customers receive accurate, timely updates. The ideal candidate has experience in transportation dispatch, freight brokerage, carrier operations, or automotive logistics and is comfortable making decisions, managing multiple shipments, and building strong relationships with carriers. What You'll Do Transportation & Dispatch Operations Plan, coordinate, and manage vehicle shipments from load assignment through final delivery. Assign loads to carriers and secure third-party transportation capacity while maintaining profitability. Monitor active shipments to ensure pickups and deliveries meet customer expectations. Identify potential delays, service disruptions, and shipment issues before they impact customers. Resolve transportation issues quickly and escalate complex situations when necessary. Maintain accurate shipment statuses, carrier information, and delivery updates within the Transportation Management System (TMS). Manage unassigned loads and prioritize shipments to ensure timely movement. Carrier Management & Relationships Build and maintain strong working relationships with professional car haulers and transportation carriers. Communicate with carriers regarding load availability, pickup schedules, delivery expectations, and shipment updates. Negotiate carrier rates within established pricing guidelines. Balance carrier expectations, customer service requirements, and company profitability. Track carrier declines and identify opportunities to improve carrier utilization and service. Serve as a primary point of contact for carriers, providing responsive and professional support. Customer Service & Problem-Solving Work closely with Account Managers and internal operations teams to ensure customer needs are met. Proactively communicate shipment updates, delays, estimated delivery times, and service exceptions. Troubleshoot transportation challenges and coordinate solutions with carriers and internal stakeholders. Monitor shipment performance and take action to minimize delays, dwell time, and service disruptions. Maintain a high level of professionalism and customer service, particularly when handling time-sensitive issues. Operational Performance Monitor load profitability and make cost-conscious dispatch decisions. Maintain accurate records of shipment activity, carrier communications, and operational issues. Participate in regular performance discussions and identify opportunities to improve efficiency and service. Collaborate with team members to ensure shipment coverage during shift changes, rotations, and absences. What We're Looking For Required Qualifications Experience in transportation dispatch, logistics operations, freight brokerage, carrier management, or a related field. Strong organizational skills with the ability to manage multiple shipments and competing priorities. Excellent communication and interpersonal skills when working with carriers, customers, and internal teams. Strong problem-solving abilities and the confidence to make decisions in a fast-paced environment. Ability to negotiate transportation rates while considering service requirements and profitability. Comfortable using transportation management systems, load boards, and other logistics software. Ability to proactively identify shipment iss…

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