Dispatcher and Customer Service Representative - Intermodal

Job Overview As a Dispatcher and Customer Service Representative – Intermodal, you’ll coordinate freight movements and keep customers and internal teams informed from dispatch through delivery. You’ll use transportation management systems (currently Profit Tools) and dispatch tools to support Intermodal transportation operations. Tracing on rail websites, railbilling portals, empty return websites. Resolve service questions, and maintain accurate shipment records. Your impact: Clear, timely dispatch updates help customers plan around freight movements and help operations teams respond to changes. Responsibilities You would be handling 20-30 drivers (average count 23-25 per dispatcher) Rotating weekend schedule Verify railbilling, pay for lifts, rail storage, check calls, email customers driver ETA, maximizing efficiency of the drivers by lifting off and on at the same rail locations, street turning equipment same day, watching ELD times of the drivers and other dispatch duties. TMS - Profit Tools, Disc Mobile, we utilize Excel spread sheets or live google docs, google voice, Motive messaging, rail portals, ssl empty return sites. Dispatch vehicles and coordinate intermodal freight using vehicle dispatch software, GPS, and transportation management systems. Respond to customer inquiries, manage multi-line phone systems, and provide professional phone communication with strong phone etiquette. Enter and update shipment, routing, and customer information; verify data for accuracy. Communicate with drivers and internal teams to address delays, service issues, and changing transportation plans. Support transportation planning, fleet management, and compliance with Department of Transportation (DOT) regulations. Requirements Strong customer service or dispatching skills, communication, organizational, analysis, and typing skills; able to manage phone calls and data entry accurately. Experience or familiarity with logistics, supply chain, freight, dispatching, and road transportation operations. Working knowledge of Microsoft Office and transportation management systems; Oracle Transportation Management and SyteLine experience is preferred. Pay: $60,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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