Dispatcher and Customer Service Representative

Job Overview We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients while managing various logistics and transportation-related inquiries. The ideal candidate will possess strong communication skills, a solid understanding of transportation management systems, and the ability to analyze data effectively. Responsibilities Respond to customer inquiries via phone, email, and multi-line phone systems in a professional manner. Coordinate technician's schedules by scheduling appointments, assigning jobs to technicians, and providing real time support to both technicians and customers. Utilize GPS tools to assist in transportation planning and logistics management. Conduct analysis of transportation metrics to improve service delivery and operational efficiency. Organize and assign service and maintenance tasks to technicians based on skill, location, and availability. Optimize technician routes and schedules to maximize efficiency, minimize downtime, and ensure timely service. Qualifications Proven experience in customer service or a related field, preferably within logistics or transportation management. Strong typing skills with proficiency in data entry tasks. Excellent phone etiquette and communication skills, both verbal and written. Knowledge of supply chain processes, freight operations, dispatching, and fleet management is a plus. Strong analytical skills with the ability to interpret data effectively for decision-making purposes. Ability to work collaboratively in a fast-paced environment while managing multiple priorities efficiently. Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

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