Dispatcher and Customer Service Representative

Job Summary Join our dynamic team as a Dispatcher and Customer Service Representative, where your energy and organizational skills will drive efficient transportation operations and exceptional customer experiences. In this vital role, you will coordinate vehicle dispatches, manage communication between drivers, clients, and internal teams, and ensure seamless logistics flow. Your proactive approach will help optimize routes, maintain compliance with DOT regulations, and deliver outstanding service that keeps our operations moving forward. This position offers an exciting opportunity to be at the heart of transportation management, combining dispatching expertise with top-tier customer support. Responsibilities Coordinate and schedule vehicle dispatches to ensure timely deliveries and pickups. Communicate effectively via multi-line phone systems, handling high-volume calls with professionalism and courtesy while managing inquiries related to car scheduling, dispatching and driver relations Maintain accurate data entry into multiple car buying portals and keep track of pick ups, cancellations, and rescheduling appointments. Ensure compliance with DOT (Department of Transportation) regulations by verifying driver documentation, medical cards, and vehicle safety reports. Provide exceptional customer service by addressing client inquiries promptly, managing expectations via phone etiquette, and resolving issues related to car pick ups Experience Proven experience in dispatching within a logistics or transportation environment preferred Excellent organizational skills with the ability to multitask effectively in a fast-paced setting; proficiency in data entry and typing is essential. Demonstrated communication skills—both verbal and written—and the ability to handle multi-line phone systems professionally. Understanding of DOT regulations related to vehicle dispatching and safety standards. Ability to analyze logistical data for route optimization and problem-solving purposes; experience with analysis skills is advantageous. Join us in this energetic role where your dispatching expertise combined with outstanding customer service will keep our transportation network running smoothly! Pay: From $150.00 per day Experience: Dispatching: 2 years (Required) Language: English, spanish (Required) Shift availability: Day Shift (Required) Work Location: In person

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