Dispatcher and Customer Service Representative

Dispatcher / Warranty Specialist IRV HomeServices | Plumbing, Electrical & HVAC Pay: $16–$18 per hour, Based on Experience Schedule: Monday–Friday, 9:00 AM–6:00 PM Work Location: On-site About the Position IRV HomeServices is seeking an organized, dependable Dispatcher / Warranty Specialist to support our residential plumbing, electrical, and HVAC operations. This position combines technician scheduling, customer service, and warranty claim coordination. Responsibilities Answer incoming calls and schedule service appointments. Dispatch technicians based on location, availability, skills, and service urgency. Monitor the daily dispatch board and adjust schedules as needed. Keep customers informed about appointments, delays, and service updates. Submit warranty claims and obtain required authorizations. Review technician notes, invoices, photos, and supporting documentation for accuracy. Coordinate warranty parts orders, returns, and follow-up appointments. Track open claims and follow up on approvals, denials, and outstanding payments. Maintain accurate customer records and job information in ServiceTitan. Communicate with technicians, warranty providers, suppliers, and management. Qualifications Dispatching, scheduling, or customer service experience preferred. Warranty processing experience strongly preferred. Plumbing, electrical, or HVAC industry experience is a plus. ServiceTitan experience strongly preferred. Strong phone etiquette, communication, and computer skills. Excellent organization, attention to detail, and follow-through. Ability to multitask and prioritize time-sensitive requests. Availability to work on-site Monday through Friday, 9:00 AM–6:00 PM. How to Apply Apply through Indeed with your resume. Please highlight any dispatching, warranty processing, home-services, or Service Titan experience. Pay: $15.00 - $18.00 per hour Expected hours: 40.0 per week Work Location: In person

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