Dispatcher and Customer Service Representative

Overview Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer experiences. In this energetic role, you'll coordinate vehicle dispatching, manage freight logistics, and provide top-tier support to clients and drivers alike. Your proactive communication skills and organizational expertise will drive efficiency across our supply chain and transportation planning processes, making a tangible impact every day. Responsibilities Keep front desk tidy and presentable with all necessary material. Answer questions and address complaints. Answer all incoming calls and redirect them or keep messages check. sort and forward emails. Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs. Relaying information such as work orders or other messages to and from work crews, supervisors or emergency personnel. Using telephones or text messages to contact employees and/or Customers. Speaking with supervisors or customers to resolve problems, requests for services or equipment. Preparing daily work such as schedules. Preparing work orders for crew or receiving work orders from work crews. Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information. Pay: $15.00 - $17.00 per hour Expected hours: No less than 40.0 per week Benefits: 401(k) Work Location: In person

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