Dispatcher and Customer Service Representative

Come join the fastest growing final-mile logistics business in the Rocky Mountain West! Western Peaks Logistics (WPL) is a reputable leader in the transportation and logistics sector, known for our commitment to safe, reliable, and timely package delivery. Since 2016, our company has grown through the merger of regional couriers, building a solid reputation based on experience and trust. The Logistics Dispatcher is responsible for coordinating and managing the movement of goods to ensure timely deliveries, optimal routing, and effective communication between drivers, customers, and other logistics personnel. The position requires strong organizational skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. Starting Pay: $18.00 Schedule: Monday – Friday, 0900 to 1700 Must be able to work nights and/or weekends on occasion Key Responsibilities: Route Planning & Scheduling: Plan and schedule the most efficient routes for deliveries, considering factors such as traffic, weather, delivery windows, and load sizes. Communication: Act as the primary point of contact between drivers, clients, and warehouse personnel. Relay real-time information about delivery status, any delays, or issues. Driver Coordination: Dispatch drivers, ensuring they have the necessary instructions and equipment for successful deliveries. Provide support and assistance as needed. Monitoring Deliveries: Track and monitor vehicles to ensure timely arrivals at destinations. Adjust routes as necessary to address any issues or delays. Documentation & Record Keeping: Maintain accurate records of deliveries, shipments, driver logs, and other relevant information. Ensure compliance with legal and company standards for transport. Problem Solving: Address any logistical issues that arise during the transportation process, including delays, accidents, or technical failures. Customer Service: Ensure that customers’ needs and expectations are met by providing updates and resolving any concerns related to deliveries. Safety & Compliance: Ensure that drivers follow safety regulations, company policies, and legal requirements, including proper documentation for shipping and receiving goods. Qualifications: High school diploma or equivalent; Associate degree in logistics, supply chain, or a related field is a plus. Proven experience as a dispatcher or in a logistics coordination role. Strong communication skills (both verbal and written). Ability to work under pressure and handle multiple tasks simultaneously. Knowledge of logistics and transportation regulations. Proficient in using dispatch software, GPS, and Microsoft Office applications. Excellent problem-solving and organizational skills. Attention to detail and accuracy in managing schedules and documentation. Preferred Skills: Experience in the transportation or logistics industry. Knowledge of safety regulations and compliance standards for transportation. Who We Are: We are an equal employment opportunity employer who are seeking candidates to join our local team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, military status, or any other status protected by the laws or regulations in the locations where we operate. OUR CORE VALUES When it comes to our core values, we aim for straight A’s. ATTITUDE Maintaining a positive attitude and can-do spirit AVAILABILITY Being ready to handle clients’ needs 24/7 APPEARANCE Reflecting positively on our customers and the company through proper dress and grooming ADAPTABILITY Responding with flexibility in dynamic business situations ACCOUNTABILITY Taking responsibility for our actions that influence our customers and co-workers ACT WITH INTEGRITY Doing the right thing, all the time, regardless of the sit…

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