Dispatcher and Customer Service Representative

JOB SUMMARY: As an early team member of a newly established traffic control services company, the Traffic Control Dispatcher plays a vital foundational role in coordinating, scheduling, and dispatching field personnel, equipment, and traffic control resources. This position serves as a primary point of contact between field staff, management, and clients to establish efficient daily scheduling workflows and operational procedures from the ground up. KEY RESPONSIBILITIES: 1. Dispatch and Schedule: Assign field technicians, traffic control personnel, and drivers to daily project assignments in accordance with client requirements and project schedules. 2. Workflow Setup: Help establish initial dispatch logs, tracking templates, and scheduling procedures for a growing, startup operation. 3. Communication & Coordination: Maintain regular communication with field crews, supervisors, and clients regarding project start times, schedule changes, field updates, and site access. 4. Equipment & Inventory Tracking: Track daily equipment movement, safety gear allocation, traffic control device inventory, and vehicles to ensure field staff have required resources. 5. Data Entry & Documentation: Enter daily dispatch logs, crew timesheets, service tickets, work orders, and field reports into tracking systems accurately and in a timely manner. 6. Customer Service: Respond professionally to inbound phone calls, service inquiries, and schedule adjustments from contractors, municipal representatives, and internal team members. 7. Issue Resolution: Identify and address operational delays, staffing shortages, or schedule conflicts promptly to maintain smooth workflow. 8. Compliance & Safety Support: Support adherence to safety guidelines, company policies, and traffic safety procedures by verifying proper crew certifications and equipment assignments prior to dispatch. QUALIFICATIONS: High school diploma or equivalent required. 1–3 years of dispatching, scheduling, logistics, or administrative support experience preferred (construction, utility, or transportation industry experience is a plus). Active Flagger Certification or Traffic Control Technician (TCT) certification is a bonus. Strong verbal and written communication skills. Proficiency with standard computer software, spreadsheets, and dispatching/data entry systems. Ability to adapt to a fast-paced, growing startup environment, multitask, prioritize under pressure, and solve operational challenges efficiently. Knowledge of local geographic areas, routes, and road networks. WORK ENVIRONMENT & PHYSICAL DEMANDS: Office-based environment with standard desk setup and multi-screen workstation. Requires sitting for extended periods, operating phones and computers, and maintaining regular communication throughout shift. Pay: From $17.00 per hour Work Location: In person

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