Dispatcher and Customer Service Representative

Indeed Job Post: Experienced Dispatcher – Language Services Elmura Linguistics Enterprise, Inc. is seeking an experienced Dispatcher / Scheduling Coordinator to support our nationwide interpreting operations. We are looking for someone who is organized, dependable, fast-paced, and comfortable coordinating multiple interpreter assignments throughout the day. Schedule: Monday–Friday, 9:00 AM–5:00 PM Position Type: 1099 Independent Contractor Location: Lake Worth/Palm Beach County, FL Responsibilities Receive and review client requests for onsite interpreting services. Locate, contact, and schedule qualified interpreters based on language, location, availability, credentials, and client requirements. Confirm assignments with interpreters and provide complete job instructions. Manage multiple assignments, schedule changes, cancellations, and urgent/same-day requests. Follow up with interpreters to confirm arrival and assignment completion. Communicate professionally with clients, interpreters, and internal staff by phone and email. Maintain accurate assignment information in the company CRM/scheduling system. Track missing timesheets, verification forms, and assignment documentation. Escalate coverage problems, interpreter cancellations, late arrivals, or client concerns immediately. Assist with recruiting interpreters when coverage is unavailable. Follow client-specific procedures for healthcare, legal, government, and other assignments. Maintain strict confidentiality regarding client, patient, and interpreter information. Qualifications Previous dispatching, scheduling, staffing, call-center, healthcare scheduling, transportation dispatch, or language-services experience strongly preferred. Ability to manage a high volume of calls, emails, and assignments simultaneously. Excellent telephone and professional email communication skills. Strong organizational skills and attention to detail. Comfortable working under pressure and resolving last-minute coverage issues. Strong computer skills, including email, Microsoft Office, web-based scheduling systems, and CRM platforms. Ability to learn new scheduling and interpreter-management systems quickly. Dependable and available consistently from 9:00 AM–5:00 PM, Monday through Friday . Strong follow-through—assignments must be monitored from initial request through completion. Professional judgment when handling confidential healthcare and client information. Bilingual ability is a plus, particularly English/Spanish or English/Haitian Creole , but is not required. Prior experience working with interpreters or a language-services company is a major plus. What We’re Looking For The ideal candidate is someone who does not simply enter assignments into a system. We need a proactive dispatcher who takes ownership of coverage , follows up until an interpreter is secured, communicates problems early, and can prioritize urgent assignments without losing track of routine requests. This is a 1099 independent contractor position with a regular Monday–Friday schedule of 9:00 AM–5:00 PM . To apply: Please submit your resume along with a brief description of your previous dispatching, scheduling, staffing, or customer-service experience. Email: vendorrelations@elmuralinguistics.com Ashley Elmura Linguistics Enterprise, Inc. Pay: $17.00 - $18.00 per hour Benefits: Flexible schedule Professional development assistance Work Location: In person

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