Dispatcher and Customer Service Representative

Job Summary We are seeking a dynamic and organized Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation operations, manage freight shipments, and deliver exceptional customer service. Your proactive communication skills and attention to detail will ensure smooth logistics flow, timely deliveries, and satisfied clients. This position offers an exciting opportunity to be at the heart of our supply chain operations, supporting efficient road transportation and fleet management while providing top-tier support to our customers. Duties Coordinate and schedule vehicle dispatches using transportation management systems and vehicle dispatch software to optimize routes and ensure timely deliveries. Communicate effectively with drivers, carriers, clients, and internal teams via multi-line phone systems and internal communication channels to relay instructions, updates, and resolve issues promptly. Manage incoming customer inquiries through phone calls, providing accurate information about shipments, delivery schedules, and freight status while maintaining professional phone etiquette. Enter data accurately into logistics software such as Oracle Transportation Management or similar platforms to track shipments, update records, and support analysis of transportation operations. Ensure compliance with DOT (Department of Transportation) regulations by monitoring driver hours, vehicle safety standards, and shipping & receiving procedures. Assist in shipping & receiving processes by coordinating freight pickup/drop-off schedules, verifying shipment details, and maintaining organized records. Support supply chain activities by analyzing transportation data, identifying bottlenecks in road transportation operations, and suggesting improvements for efficiency. Skills Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Excellent communication skills for effective phone call management and internal collaboration. Proficiency in Microsoft Office Suite (Word, Excel) for data entry, reporting, and documentation tasks. Knowledge of GIS (Geographic Information Systems), GPS technology, and transportation planning principles to enhance dispatching accuracy. Familiarity with logistics concepts including fleet management, shipping & receiving procedures, and freight handling. Experience with transportation management systems such as Oracle Transportation Management or similar platforms. Ability to analyze transportation data for operational improvements; strong problem-solving skills are essential. Understanding of DOT regulations related to road transportation operations; attention to safety standards is critical. Typing skills for quick data entry; experience with vehicle dispatch software is a plus. Customer service orientation with a focus on delivering positive client experiences through effective communication and problem resolution. Join us in a role where your organizational prowess and communication expertise will drive our logistics success while ensuring our customers receive outstanding service! Pay: $16.90 per hour Work Location: In person

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