Dispatcher and Customer Service Representative

Job Overview We are seeking a dynamic and organized Dispatcher and Customer Service Representative to join our team! In this vital role, you will coordinate transportation operations, manage freight dispatching, and deliver exceptional customer service. Your energetic approach will ensure smooth communication between drivers, clients, and internal teams while maintaining compliance with transportation regulations. This position offers an exciting opportunity to utilize your organizational skills, technical knowledge, and passion for logistics to keep our supply chain moving efficiently and effectively. Duties Dispatch vehicles promptly using vehicle dispatch software and transportation management systems such as Oracle Transportation Management and SyteLine, ensuring timely deliveries and pickups. Coordinate with drivers, clients, and internal teams via multi-line phone systems and phone call management to provide real-time updates and resolve issues swiftly. Monitor GPS and GIS data to optimize routes, track shipments, and enhance transportation planning strategies aligned with DOT (Department of Transportation) regulations. Manage shipping & receiving processes, including freight documentation, data entry, and inventory updates within logistics platforms. Communicate proactively with customers regarding delivery schedules, delays, or changes while maintaining professional phone etiquette and internal communication standards. Assist in fleet management activities by tracking vehicle maintenance schedules, logging dispatch activities, and supporting road transportation operations. Analyze transportation data to identify opportunities for process improvements, cost savings, or efficiency enhancements in supply chain workflows. Skills Strong knowledge of GIS (Geographic Information Systems), GPS technology, and transportation planning tools to support route optimization. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation, reporting, and communication purposes. Experience with transportation management systems such as Oracle Transportation Management or similar platforms like SyteLine. Excellent organizational skills with the ability to multitask across multiple lines of communication while maintaining accuracy in data entry. Effective customer service skills with a focus on phone call management, phone etiquette, and internal communication to ensure positive client interactions. Familiarity with road transportation operations, freight handling procedures, shipping & receiving protocols, and fleet management best practices. Knowledge of DOT regulations related to vehicle dispatching and freight safety standards to ensure compliance at all times. Strong analysis skills to evaluate logistics performance metrics and contribute to continuous improvement initiatives. Join us in a role where your energy fuels our supply chain success! We value proactive communication, technical expertise, and a passion for logistics that keeps our operations running smoothly every day. This paid position offers a vibrant environment where your organizational skills will shine as you help us deliver excellence in transportation services! Pay: From $25.00 per hour Expected hours: 15.0 per week Work Location: In person

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