Dispatcher and Customer Service Representative

Job title: Commercial Service Dispatcher (ServiceTitan)Location: Nolensville, TN (in person)Job type: Full-timePay: $22.00 to $25.00 per hourSchedule: Monday to Friday, 7:00 AM to 4:00 PM, day shift, plus on-call rotationBenefits: [check the boxes that apply: health, dental, vision, 401(k), PTO, paid holidays]Screener questions (set as must-have): "Do you have hands-on experience dispatching technicians in ServiceTitan?" Yes/No. "How many years of field service dispatching experience do you have?" Minimum 2.Delete this red block before pasting. Paste everything below into the description box. Commercial Service Dispatcher (ServiceTitan)The Total Garage Store | Nolensville, TN | $22 to $25/hour | Full-Time, Monday to Friday When a loading dock door fails at a distribution center, trucks stop moving. When a rolling steel door won't close at a hospital, it becomes a security problem. Our commercial technicians fix those problems every day, and we need a sharp dispatcher to run the board.The Total Garage Store installs and services commercial overhead doors, rolling steel doors and loading dock equipment across Tennessee. We are part of US Dock & Door, a growing multi-state platform. We're hiring a Commercial Service Dispatcher, based in our Nolensville office, to run day-to-day scheduling for 8 to 12 technicians across Middle Tennessee and Knoxville.This is not a phone-answering job. You'll decide who goes where, keep customers informed, and make sure every completed job is closed out right: invoiced, hours verified, and follow-up work handed to sales. If you like owning the board and seeing the results at the end of the day, this is your role. What You'll Do Run the dispatch board in ServiceTitan for 8 to 12 commercial techs across two markets and two time zones (Central and Eastern) Close out every job daily. Review jobs completed that day and the previous day. Confirm notes, photos and parts are complete. Verify tech hours. Get every job invoiced accurately. Capture follow-up work. When a tech finds more work, route it to the right sales rep with the details needed to quote it, and track it until the quote goes out. Prioritize emergencies such as dock-down calls, doors stuck open and security issues, and re-sequence the day as calls come in Keep customers informed about arrival windows, delays and return trips. Our customers are facility managers, property managers and general contractors. Schedule preventive maintenance visits for contract customers and make sure none are missed Work with customer portals such as ServiceChannel or Corrigo for national accounts Cover the phones as backup Customer Service Representative when the CSR is out What You Bring Hands-on ServiceTitan experience (required). You've used the dispatch board, jobs, invoices and timesheets. 2+ years of dispatching or service coordination in a field service business (required) Commercial or B2B service experience preferred, from doors, dock equipment, HVAC, electrical, plumbing, fire and life safety or a similar trade Experience reviewing invoices or technician time entries is a plus Comfortable holding techs accountable for notes, photos and time entries Stays calm when the board blows up at 2:00 PM on a Friday Knows Middle Tennessee or Knoxville roads (a plus) High school diploma or equivalent What We Offer $22 to $25 per hour based on experience, with overtime pay when worked Full-time, stable work with a growing commercial team A role with real ownership and visible impact on revenue and customer satisfaction Room to grow with a multi-state company that is adding locations [Add benefits here: health, dental, vision, 401(k), PTO, paid holidays] Schedule Monday to Friday, 7:00 AM to 4:00 PM Central, in our Nolensville office, with a share of the after-hours emergency rotation. Ready to run the board? Apply through Indeed with your resume. In a sentence or two, tell us how many technicians you've dispatched at once and what you've used Service Titan for. The…

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