Dispatcher and Customer Service Representative

Experienced Dispatcher / Customer Service Coordinator Location: Atlanta, GA (In-Office Position) Job Type: Full-Time / Part-Time Experience: Required Job Description One of Atlanta's largest locksmith companies is expanding its operations, and we are looking for experienced, highly motivated, and reliable Dispatchers / Customer Service Coordinators to join our growing office team. We operate a high-volume, fast-paced dispatch center that handles a large number of daily service requests throughout the Atlanta metropolitan area. We are seeking individuals who are confident, organized, excellent communicators, and capable of managing multiple responsibilities while maintaining outstanding customer service. This is NOT an entry-level position. Previous experience in dispatching, call center operations, customer service, or a similar fast-paced environment is required. Key Responsibilities Answer a high volume of incoming customer calls professionally and efficiently. Coordinate directly with locksmith technicians throughout the Atlanta metro area. Dispatch service calls based on technician availability, location, and job requirements. Monitor ongoing service requests and follow up with technicians and customers. Handle customer complaints, pricing concerns, service delays, and other daily operational issues. Resolve challenging customer situations calmly and professionally. Maintain accurate job information and update dispatch records. Communicate effectively with customers, technicians, and management. Multitask and prioritize urgent service requests in a fast-paced environment. Assist with additional office and administrative responsibilities as needed. Qualifications & Requirements Previous dispatching or customer service experience is REQUIRED. Excellent spoken and written English communication skills. Strong interpersonal skills and a customer-focused attitude. Proven ability to handle difficult customers and resolve complaints. Ability to manage multiple calls, technicians, and service requests simultaneously. Strong organizational skills and attention to detail. Comfortable working under pressure and making quick decisions. Basic computer proficiency and ability to learn dispatch software. Dependable, punctual, professional, and team-oriented. Ability to work independently and take responsibility for resolving issues. Preferred Experience: Candidates with previous experience in locksmith, HVAC, plumbing, towing, roadside assistance, home services, field service dispatching, or high-volume call centers are strongly encouraged to apply. What We Offer Full-time and part-time opportunities. A professional and growing office environment. The opportunity to work with one of Atlanta's largest locksmith operations. A dynamic position with meaningful responsibilities. Opportunities for professional development and career growth. Who We're Looking For We want someone who can take ownership, think quickly, communicate clearly, and solve problems without constant supervision . Our ideal candidate is comfortable handling busy phone lines, coordinating multiple technicians, managing customer expectations, and keeping daily operations running smoothly. If you have experience working in a high-pressure service environment and enjoy problem-solving, we want to hear from you! Pay: $500.00 - $1,000.00 per week Work Location: In person

View the full posting and apply