Dispatcher and Customer Service Representative

Shield-Fire is looking for a proactive dispatcher to manage the pulse of our office and field operations. You will be the primary point of contact for customers, the logistical backbone for our technicians, and the essential link to our estimating department. Your proactive approach will help optimize logistics workflows, uphold safety standards, and deliver exceptional customer service. This role requires a mastery of the Google Suite and CRM tools, and someone who thrives on organization and follow-through. Key Responsibilities Schedule & Dispatch Mastery: Maintain the Google Calendar and CRM Calendar. You’ll ensure contact info, service types, and any other job-specific info match across platforms and dispatch technicians based on priority. Field Support: Ensure technicians are "mission-ready" by coordinating scheduled work orders in advance and flagging material needs to management before the job starts. The Information Hub: Act as the office filter by rerouting inquiries that are not customer appointment requests. Coordinate/Re-route incoming information to the appropriate internal department in response to unexpected schedule changes. Administrative Flow: Maintain a consistent line of communication between field technicians and upper management. Onboard new clients into our CRM, including completing paperwork, communicating availability and capacity, and generating service agreements. Daily Operations We are based in CA, so our office hours in NC are 11:30 AM to 7:30 PM, Monday to Friday. Customer Service: Manage high-volume phone lines and emails with professional clarity. 4 0-50 outgoing calls per day. Route Optimization: Plan technician routes to maximize efficiency and minimize downtime. Adaptive scheduling Data Integrity: Accurately enter and maintain all scheduling and service data. Pay: $18.00 - $21.00 per hour Benefits: Paid time off Retirement plan Application Question(s): Are you able to work from 11:30 AM to 7:30 PM? Education: High school or equivalent (Preferred) Work Location: In person

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