Dispatcher and Customer Service Representative

Job Summary Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer interactions. In this energetic role, you will coordinate vehicle dispatches, manage freight logistics, and provide top-tier support to clients and drivers alike. Your organizational prowess and communication skills will drive efficiency across our supply chain, ensuring timely deliveries and satisfied customers. This paid position offers an exciting opportunity to develop expertise in transportation management systems, route planning, and customer service excellence within a fast-paced environment. Responsibilities Coordinate and dispatch vehicles efficiently using vehicle dispatch software and transportation management systems such as Oracle Transportation Management. Manage inbound and outbound freight shipments, ensuring compliance with DOT (Department of Transportation) regulations and shipping & receiving protocols. Utilize GPS and GIS tools to optimize routes, monitor vehicle locations, and enhance transportation planning accuracy. Handle multi-line phone systems with professionalism, managing high call volumes while providing clear information to drivers, clients, and internal teams. Maintain accurate data entry records related to dispatch activities, shipment details, and customer interactions using Microsoft Office applications. Communicate effectively with drivers, clients, and internal departments through phone calls and internal messaging platforms to coordinate schedules and resolve issues promptly. Support fleet management by tracking vehicle status, assisting with logistics coordination, and ensuring adherence to safety standards. Experience Proven experience in transportation planning, road transportation operations, or logistics coordination is highly desirable. Familiarity with transportation management systems such as Oracle Transportation Management or similar platforms is preferred. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Excellent communication skills—both verbal and written—with a focus on phone etiquette and professional internal communication. Knowledge of DOT regulations, shipping & receiving procedures, freight handling, and vehicle dispatching processes. Proficiency in Microsoft Office Suite (Word, Excel) for data entry, reporting, and analysis tasks. Experience working with GPS/GIS tools for route optimization or fleet tracking is a plus. This role is ideal for motivated individuals eager to grow their expertise in logistics while delivering exceptional customer service. We value energetic team players who thrive on organization, clear communication, and problem-solving within the transportation industry! Pay: $15.00 - $17.00 per hour Work Location: In person

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