Dispatcher and Customer Service Representative

Dispatcher/Customer Service Representative Location: Tempe, Arizona Position Type: Part-Time or Full-Time Pay Range: $18.00 - $22.00 per hour Shift's Available: 6:00am-2:00pm 8:30am-4:30pm 11:00am-6:00pm **Prior Dispatch/Customer service experience is a must, any applications without this experience listed will not be considered.** Position Summary Apache Med is seeking a reliable, detail-oriented Dispatcher to join our operations team. The Dispatcher plays a critical role in coordinating transportation services, communicating with drivers, monitoring schedules, and ensuring excellent customer service. This position requires strong multitasking abilities, problem-solving skills, and the ability to remain calm in a fast-paced environment. Essential Duties & Responsibilities Schedule and dispatch drivers for medical transportation, taxi, and student transportation services. Monitor driver locations and trip status throughout the day. Communicate with drivers regarding route changes, delays, and service updates. Answer incoming calls from clients, facilities, schools, and healthcare providers. Coordinate same-day transportation requests and schedule modifications. Verify trip information for accuracy and completeness. Document incidents, service concerns, and operational issues. Maintain accurate records within dispatch and scheduling software. Provide excellent customer service while resolving transportation concerns. Work closely with management to ensure operational efficiency and service quality. Qualifications High school diploma or equivalent required. Previous dispatch, transportation, logistics, customer service, or call center experience required. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Ability to work independently and as part of a team. Proficient with computers, Microsoft Office, Excel and scheduling software. Ability to remain professional and composed in high-volume situations. Must have clean background/ Level 1 Finger print card will be required Skills & Competencies Strong attention to detail Effective problem-solving skills Time management and prioritization Customer service orientation Ability to work in a fast-paced environment Dependability and punctuality Professional phone etiquette Work Schedule Part-time and full-time positions available Morning, afternoon, evening, and weekend shifts may be available Flexible scheduling based on operational needs Benefits (Full-Time Employees) Competitive hourly pay Paid training Opportunities for advancement Supportive team environment Paid time off (if applicable) How to Apply If you are dependable, organized, and enjoy working in a fast-paced transportation environment, we encourage you to apply and become part of our growing team. Pay: $18.00 - $22.00 per hour Job Type: Part-Time / Full-Time Pay: $18.00 - $22.00 per hour Expected hours: 35.0 – 40.0 per week Benefits: Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): How many years of Non-emergency Medical Transportation dispatch experience do you have? Experience: Dispatching: 2 years (Preferred) Ability to Commute: Tempe, AZ 85288 (Required) Work Location: In person

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