Dispatcher and Administrative Assistant

Job Overview We are seeking a proactive and detail-oriented Dispatcher and Administrative Assistant to join our Towing and Transportation team. In this vital role, you will coordinate vehicle dispatching, manage scheduling, and provide comprehensive administrative support to ensure smooth and efficient road transportation operations. Your energetic approach will help optimize logistics workflows, enhance communication across teams, and deliver exceptional customer service. This position offers the opportunity to be at the heart of the Towing and Transportation industry. Duties Coordinate and dispatch Drivers and trucks using vehicle dispatch software and transportation management systems TOPS Dispatch software to ensure timely pickups and drop. Manage multi-line phone systems, handle customer inquiries with professionalism, and maintain clear internal communication channels Enter data accurately into logistics databases, track trucks and drivers via GPS while updating records related to pickup and drop off locations. Oversee schedules, coordinate job movements, and ensure compliance with safety standards and vehicle maintenance protocols as needed. Assist with internal communication tasks including scheduling meetings, preparing reports, and managing correspondence related to transportation operations Provide exceptional customer service by addressing client needs promptly, managing phone call etiquette, and resolving logistical issues efficiently. Closing out all daily work. Scheduling jobs and staying in communication with drivers and management. Requirements Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment Excellent communication skills—both verbal and written—with proficiency in phone call management and internal communication tools Ability to perform data entry accurately while maintaining attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting purposes. Experience with Quickbooks is highly desirable Experience with fleet management software or vehicle dispatch software is highly desirable Demonstrated analysis skills for route planning and logistics optimization Strong typing skills for efficient data entry and documentation tasks Customer service orientation with professional phone etiquette and multi-line phone system handling skills Join us in a role that combines energetic coordination with detailed administrative support! We’re committed to fostering a collaborative environment where your organizational talents can shine while contributing directly to our Towing and Transportation success. Pay: $21.00 - $23.00 per hour Expected hours: 40.0 – 50.0 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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