Dispatcher / Administrative Coordinator

Overview Arctic Air is looking for a reliable, organized, and customer-focused Dispatcher / Administrative Coordinator to support our daily operations. The ideal candidate has experience with CRM systems, Microsoft Excel, customer service, and administrative tasks. Duties Coordinate and schedule service appointments. Communicate with customers and technicians professionally. Manage schedules, follow-ups, and pending appointments. Update customer information, work orders, and notes in our CRM system. Answer calls, respond to customer inquiries, and provide excellent customer service. Assist with administrative tasks, documentation, and daily office operations. Monitor pending jobs and follow up to ensure tasks are completed. Stay organized and manage multiple priorities in a fast-paced environment. Requirements Previous experience in dispatching, administrative support, office coordination, or a similar role. Experience using CRM systems is required. Proficiency in Microsoft Excel is required. Excellent customer service and communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize, and manage several responsibilities without losing track of details. Dependable, punctual, proactive, and accountable, with strong follow-through. Ability to work effectively with customers, technicians, and office staff. Quick learner who can understand company operations and follow established procedures. Pay: From $18.00 per hour Expected hours: 30.0 – 40.0 per week Benefits: Flexible schedule Paid time off Work Location: In person

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