Dispatcher

Career Development Framework (“CDF”) Information Band Description Performs operational or manual tasks, primarily in manufacturing, supply chain or operational environments Typically performs unskilled or semi-skilled work Typically, does not require vocational training or a university degree Career Level Description Has little or no prior relevant training or work experience Works under close supervision with little autonomy Works with clearly defined methods and tasks that are described in detail Job Summary The Asph Dispatcher is responsible for the efficient coordination of material deliveries and fleet utilization. This role involves entering customer orders into a centralized system, scheduling a diverse fleet of company and third-party (owner-operator) trucks, and tracking deliveries in real-time to ensure on-time performance. The ideal candidate acts as a high-stakes problem solver who can balance customer demands with operational constraints, maintaining a steady flow of materials (crushed stone, sand, and gravel) from quarries to project sites while upholding the company’s "Safety First" culture. Key Duties And Responsibilities Accurately enter customer orders into the central dispatch system ensuring all product specifications, delivery windows, and job site directions are precise. Develop and execute daily delivery schedules, maximizing fleet utilization based on "tons per driver hour" and proximity to aggregate sources. Manage and schedule business for the current day and look ahead up to 90 days to forecast truck requirements and identify potential shortages. Monitor the "board" or GPS tracking systems to oversee trucks as they load, deliver, and return to plants. Dynamically move trucks between plants and quarries to respond to plant downtime, traffic delays, or emergency spikes in demand. Provide clear navigation assistance and safety alerts for drivers. Coordinate with shop maintenance regarding mechanical issues to minimize equipment downtime. Function as the primary professional point of contact for customers, providing updates on delivery status and resolving issues regarding order changes or delays. Communicate constantly with Sales Representatives, Plant Managers, and Production Coordinators to align inventory levels with upcoming delivery commitments. Use recorded communication and order logs to professionally resolve disputes regarding delivery times or product quantities. Perform basic accounting duties, including verifying tickets, reconciling daily delivery reports, and processing haul-rate information for third-party carriers. Execute all company policies with a proactive focus on safety. Attend regular safety meetings and ensure all drivers are compliant with site-specific safety protocols. Maintain meticulous logs of unusual situations for future reference and liability protection. Qualifications Education High school diploma, GED, or relevant experience Work Experience 1+ years of related experience in the Construction or Logistics industry. Knowledge, Skills, and Abilities Technical proficiencyMSHA compliance and regulationTime managementDetailed orientedProblem solvingCritical thinkingCollaborationEffective communicator (written and spoken)Geographical aptitudeIndustry knowledgeAdaptability Additional Details Physical Requirements Ability to sit for extended shifts. High visual acuity for reading detailed reports and multiple computer monitors simultaneously. Capacity to manage a high volume of inbound calls and radio traffic without loss of accuracy. High demand for reading detailed reports, tracking software, and entering data into central order systems. Able to work overtime and weekends as needed. Working Conditions High-stress and fast-paced. Must be able to resolve "conflicting demands" such as equipment breakdowns, driver delays, and urgent customer requests simultaneously. Disclaimers In addition to the primary responsibilities outlined, the successful candidate may be expected to take …

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