Dispatcher

Office Location: 19048 E. Colonial Dr. Orlando, FL 32820 Full-Time | 5 Days Per Week | Saturday & Sunday Required This position works Saturday and Sunday plus three weekdays . The three weekday workdays are flexible and can be selected based on the employee’s availability, but the selected days must remain consistent from week to week. Compensation: $21–$25 per hour based on experience, plus overtime opportunities. Position Overview Total Solution Industries is seeking a dependable and organized Service Dispatcher / Scheduler to coordinate daily plumbing service calls and support our field technicians. This position is responsible for scheduling customer appointments, assigning and routing technicians, monitoring the daily schedule, communicating with customers and technicians, and making adjustments throughout the day as service needs change. The dispatcher plays an important role in keeping our field operation efficient. The right candidate must be able to think critically, prioritize competing needs, communicate clearly, and make good scheduling decisions without needing constant direction. This is not simply a phone-answering position. Successful candidates will be expected to actively manage the schedule, anticipate problems, and help ensure technicians are routed efficiently while customers receive timely service. About Us Total Solution Industries is a growing plumbing company headquartered in Orlando, FL. We provide residential and commercial plumbing services throughout Central Florida and pride ourselves on responsive customer service, steady work, and efficient field operations. Our dispatch team serves as the connection between our customers, office staff, and field technicians. Key Responsibilities Answer incoming customer calls and respond professionally to scheduling requests Schedule plumbing service appointments based on urgency, location, technician availability, and job requirements Dispatch technicians to service calls throughout the day Monitor technician progress and make scheduling adjustments as conditions change Route technicians efficiently to reduce unnecessary drive time and improve productivity Communicate job details, customer information, and schedule changes clearly to field technicians Contact customers regarding appointment times, delays, schedule changes, and technician arrival Prioritize emergency and time-sensitive service requests Review the upcoming schedule and identify potential conflicts or inefficiencies before they become problems Coordinate with technicians regarding job status, additional work, return visits, and scheduling needs Maintain accurate customer and appointment information in company systems Assist with rescheduling missed, delayed, or incomplete appointments Provide support to field employees by phone and through mobile applications Work closely with office staff to ensure jobs move efficiently from scheduling through completion Assist with general office and operational tasks as needed Qualifications Previous dispatching, scheduling, customer service, or service-industry office experience preferred Plumbing, HVAC, electrical, property maintenance, or other field-service experience is a strong plus Strong critical-thinking and problem-solving skills Ability to make scheduling decisions quickly while considering location, urgency, and technician availability Excellent verbal and written communication skills Professional and confident phone presence Strong organizational and time-management skills Ability to prioritize multiple service calls and responsibilities at the same time Strong attention to detail Comfortable working independently and making decisions Proficient with computers, web-based software, and mobile applications Ability to remain organized and professional in a fast-paced environment Schedule This is a full-time, five-day-per-week position . Saturday and Sunday availability is required. The employee will also work three weekdays of their choic…

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