Dispatcher

Genset Services is seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field technicians, manage service requests, and ensure timely communication between customers, technicians, and internal departments. The Service Dispatcher plays a critical role in maintaining service efficiency, maximizing technician productivity, and delivering an exceptional customer experience. Essential Duties and Responsibilities Receive and process incoming service requests from customers via phone, email, and online platforms. Schedule and dispatch technicians based on skill set, location, availability, and service priority. Monitor technician schedules and adjust assignments as needed throughout the day. Communicate appointment details and updates to customers. Track service calls from initiation through completion. Maintain accurate service records, work orders, and customer information in company systems. Coordinate emergency service calls when required. Ensure technicians have the necessary information, parts, and documentation before dispatch. Follow up with customers regarding scheduling, service status, and completion of work. Generate and distribute service reports and scheduling updates. Collaborate with the Service Manager and Operations team to improve efficiency and customer satisfaction. Assist with administrative tasks related to service operations. Qualifications High school diploma or equivalent required. Minimum 2 years of dispatching, scheduling, customer service, or service coordination experience preferred. Experience in the fire protection, electrical, HVAC, construction, or service industry is a plus. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficiency with Microsoft Office and scheduling software. Ability to work in a fast-paced environment and manage changing priorities. Strong attention to detail and problem-solving skills. Preferred Skills Experience dispatching field service technicians. Knowledge of service management software. Ability to prioritize emergency and high-priority service calls. Strong customer service orientation. Ability to work independently and as part of a team. Physical Requirements Prolonged periods of sitting and working on a computer. Ability to communicate effectively via phone and email. Occasionally lift and move office materials up to 20 pounds.

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