DISPATCHER

Date: Oct 1, 2026 Req ID: 60236 Location: NLR, Camp Robinson, AR, US, 72199 Category: DEPT OF THE MILITARY Anticipated Starting Salary: $47,396.96 Position Number: 22162957 County: Pulaski Anticipated Starting Salary: $47,396.96 The mission of the Department of Military is to provide a professional staff of Arkansas State Employees who help maintain and improve the readiness of Arkansas National Guard units through effective fiscal management of State Resources, Human Resource Management, and quality administration of Arkansas National Guard Programs. Additional job duties and/or day-in-the-life details: Receives radio and/or telephone calls concerning building maintenance, emergency situations, or inquiries from the general public. Communicates with callers to obtain information and offers assistance on directions, procedures, & relays information to appropriate department personnel. Operates a computer in the performance of essential functions by recording or entering information into log/computer database Responsible for performing Emergency and Non-Emergency Calls for Police and Fire Department via radio or telephone Run Background Checks for Front Gate to allow or deny access on Post to visitors and contractors Run Background Checks for issuance of Sportsman and Contractor Passes Enter warrants, stolen vehicles, etc. into the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) computer systems. Maintain files, etc. Issue keys for Billeting (after hours) Preferred qualifications, specific skills and/or professional background details: High School Diploma or equivalent 1 year experience in Emergency Dispatch, Public Safety Communications, Law Enforcement, or a related field Ability to operate and maintain Dispatch Equipment, Radio Consoles, and Telephone Systems ACIC Level I or Level II Certified Customer Service and Communication Skills Ability to maintain composure while under pressure and assist distressed or panicked callers with clear and reassuring communication Ability to gather and give critical information to Emergency Responders Position Information Job Series: Internal Affairs – Career Path Classification: Dispatcher Class Code: SIA12P Pay Grade: SGS05 Salary Range: $47,397 - $70,148 Job Summary The Dispatcher is responsible for receiving, processing, and relaying emergency and non-emergency calls for service. This position plays a critical role in public safety by ensuring timely and accurate dispatching of law enforcement, fire, medical, and other emergency services. Primary Responsibilities Answer and process 911 emergency and non-emergency calls, determining the nature and urgency of the situation. Gather critical information from callers and relay it to the appropriate emergency responders. Provide pre-arrival instructions to callers, including CPR guidance and other life-saving measures as needed. Maintain composure under pressure and assist distressed or panicked callers with clear and reassuring communication. Assign and dispatch law enforcement, fire, emergency medical services (EMS), and other personnel based on priority and availability. Utilize computer-aided dispatch (CAD) systems, radio communications, and other technology to track and manage response efforts. Monitor real-time status of field personnel to ensure proper coverage and safety. Coordinate mutual aid requests and relay crucial information between multiple agencies. Accurately record and maintain detailed call logs, reports, and incident documentation. Operate and maintain dispatch equipment, radio consoles, and telephone systems. Follow state and agency protocols, policies, and procedures regarding emergency response and record-keeping. Assist in coordinating large-scale emergency response efforts during disasters, severe weather, or critical incidents. Provide ongoing situational awareness to emergency responders and update them with critical details in real time. Activate emergency alert systems …

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