Dispatcher

Job Summary We are seeking a proactive, organized, and detail-oriented Dispatcher to join our logistics team. The successful candidate will coordinate freight movements, manage transportation schedules, and ensure shipments are delivered safely, efficiently, and on time. This role involves working closely with drivers, carriers, customers, warehouses, and internal teams to manage load bookings, freight handling, customs clearance coordination, shipment tracking, and transportation documentation. The Dispatcher will also support accounting and payroll activities by maintaining accurate shipment records and assisting with operational reporting. The ideal candidate has a strong understanding of logistics and supply chain operations, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Dispatching and Load Booking: Coordinate daily dispatch operations, book loads, arrange transportation, and assign shipments to ensure efficient and timely deliveries. Freight Coordination: Manage freight movements, communicate with drivers and carriers, and coordinate pickup and delivery schedules. Tracking and Tracing: Monitor shipments in real time, provide status updates, resolve delays, and maintain visibility throughout the transportation process. Transportation Planning: Coordinate routes, optimize delivery schedules, and support efficient use of drivers, trucks, and other transportation resources. Customs and Compliance: Assist with customs clearance, cross-border shipments, and transportation documentation to ensure compliance with applicable requirements. Documentation and Data Entry: Maintain accurate shipment records, bills of lading, delivery confirmations, and other inbound and outbound shipping documents. System Management: Enter and update shipment information in transportation management systems (TMS), AS400, SyteLine, or other logistics software. Communication and Customer Service: Act as a central point of contact for drivers, carriers, customers, warehouse personnel, and internal departments. Accounting Support: Assist with freight billing, expense tracking, invoice verification, and maintaining accurate financial records related to shipments. Payroll Support: Help maintain accurate driver and operational records required for payroll processing. Reporting and Analysis: Review shipment data, identify operational issues, and support improvements in efficiency, service quality, and transportation costs. Problem Resolution: Respond promptly to delays, scheduling changes, documentation discrepancies, and other transportation-related issues. Record Management: Maintain organized dispatch logs, shipment reports, and operational documentation. Qualifications and Requirements Previous experience in transportation, logistics, dispatching, or supply chain operations is an asset. Knowledge of freight transportation, load booking, route planning, and shipment tracking. Understanding of customs clearance and cross-border freight operations is an asset. Familiarity with transportation management systems (TMS), AS400, SyteLine, or similar logistics software. Strong computer skills, accurate data entry, and good typing speed. Excellent verbal and written communication skills with professional phone etiquette. Ability to communicate effectively with drivers, carriers, customers, and internal teams. Strong organizational skills, attention to detail, and the ability to manage multiple priorities. Basic knowledge of freight billing, accounting procedures, and payroll documentation is an asset. Strong problem-solving skills and the ability to work independently in a fast-paced environment. Reliable, professional, and committed to providing excellent customer service. What We’re Looking For We are looking for someone who takes initiative, communicates effectively, and understands the importance of keeping freight moving. The ideal candidate is dependable, adaptable, and comfort…

View the full posting and apply