Dispatcher

Location: Rancho Cucamonga, California Position: Public Safety Dispatcher / Security Communications Specialist Hourly Pay: $18.50 – $21.00 per hour Current Openings: Swing Shift Dispatcher & Graveyard Relief Dispatcher Operations: 24 Hours a Day, 7 Days a Week, 365 Days a Year Position Overview Integrated Security Management Group (ISMG) is seeking professional, dependable, detail-oriented, and customer-service-focused Public Safety Dispatchers to join our 24-hour Dispatch and Communications Center in Rancho Cucamonga, California. We are currently hiring for Swing Shift and Graveyard Relief Dispatcher positions. Applicants must have the flexibility to work additional shifts as operational needs require. Our Dispatch Center serves as the central communications and remote video monitoring hub for our security operations throughout Southern California. In addition to coordinating field personnel and emergency responses, our dispatchers remotely monitor client CCTV surveillance systems, providing an additional layer of security and operational oversight. This is more than a traditional dispatch position. Our dispatchers play an essential role in coordinating security operations, monitoring officer activity, observing client surveillance systems, responding to emergencies, and supporting the safety of our personnel and the communities we serve. We are looking for individuals who can remain calm under pressure, multitask effectively, communicate clearly, and make sound decisions in a fast-paced environment. Key Responsibilities Dispatch and Radio Communications Monitor and operate ISMG’s Computer-Aided Dispatch (CAD) and Records Management System (RMS). Maintain continuous two-way radio communications with security officers, mobile patrol units, and field supervisors using our statewide radio communications system. Receive, prioritize, and dispatch calls for service, including emergency and non-emergency incidents. Monitor officer status, GPS locations, patrol activities, and officer safety checks. Coordinate responses to security incidents, disturbances, suspicious activity, and emergencies. Communicate with law enforcement, fire departments, emergency medical services, and other public safety agencies when necessary. Answer incoming telephone calls professionally and provide exceptional customer service to clients, residents, and field personnel. Accurately document calls for service, incidents, officer activities, and dispatch communications in electronic reporting systems. Monitor scheduled patrols and verify that officers complete required assignments and checkpoints. Dispatch mobile patrol officers to client properties for security concerns and requests for assistance. Maintain accurate and detailed records of all communications, incidents, and dispatch activities. Immediately notify supervisors and management of significant incidents, emergencies, or officer safety concerns. Follow established emergency response procedures, dispatch protocols, and company policies. CCTV Surveillance and Remote Video Monitoring Monitor client CCTV surveillance systems remotely from ISMG’s 24-hour Dispatch and Communications Center to identify suspicious activity, unauthorized access, safety concerns, and potential security threats. Observe live camera feeds from multiple client properties and maintain situational awareness of activities occurring at monitored locations. Identify and promptly report suspicious persons, trespassing, vandalism, theft, and other security-related incidents observed through CCTV systems. Coordinate with mobile patrol officers, field supervisors, law enforcement, and emergency responders when incidents require an immediate response. Document CCTV observations, security incidents, and actions taken using ISMG’s CAD and RMS. Follow established procedures for reviewing and documenting recorded video footage when authorized. Maintain confidentiality and follow company procedures regarding access t…

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