Dispatcher

About the Role Big Fish Cooling & Heating is looking for a dependable, organized, and customer-focused HVAC Dispatcher to join our team. The Dispatcher is responsible for coordinating daily service calls, communicating with customers and technicians, and keeping the schedule running efficiently. The ideal candidate is calm under pressure, communicates well, pays close attention to detail, and can balance multiple priorities in a fast-paced HVAC environment. Key Responsibilities Dispatch HVAC technicians to residential and commercial service calls based on location, skill set, urgency, and availability. Maintain and manage the daily technician schedule. Communicate appointment times and updates clearly with customers. Monitor technician locations, job progress, and estimated arrival times. Communicate with technicians throughout the day regarding service calls, parts, job details, and scheduling changes. Handle emergency and priority service requests appropriately. Reschedule appointments when necessary while minimizing disruptions to customers and technicians. Follow up with customers regarding appointment confirmations, delays, and service updates. Accurately enter customer information, job details, notes, and scheduling information into the company's software. Coordinate return visits when parts, additional labor, or follow-up service is required. Work closely with management and technicians to maximize efficiency and productivity. Maintain a professional and positive attitude when dealing with customers, technicians, and coworkers. Help ensure customers receive a high level of service from the initial phone call through completion of the job. Qualifications Previous dispatching, scheduling, customer service, or HVAC industry experience preferred. HVAC industry knowledge is a plus but not necessarily required. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Ability to multitask and prioritize in a fast-paced environment. Comfortable working with computers, scheduling software, phones, and other office technology. Strong problem-solving and decision-making skills. Ability to remain calm and professional during busy periods or difficult customer situations. Dependable, punctual, and team-oriented. Strong attention to detail. Ability to work effectively with field technicians and office staff. What We're Looking For At Big Fish Cooling & Heating, we're looking for someone who takes ownership of their work and understands that the Dispatcher plays a critical role in the customer experience. The right person will be: Organized — keeps the schedule accurate and efficient. Communicative — keeps customers and technicians informed. Resourceful — finds solutions when schedules change or problems arise. Customer-focused — treats every customer with professionalism and respect. Team-oriented — works closely with technicians and management. Reliable — shows up, follows through, and gets the job done. Why Join Big Fish Cooling & Heating? Be part of a growing HVAC company. Work with a hardworking and supportive team. Opportunity for professional growth and advancement. Fast-paced work environment where your efforts directly impact the success of the company. Competitive compensation based on experience. Benefits Including: Medical, Dental & Vision insurance, 401k with company match, PTO, Holiday Pay & Many More!! How to Apply If you're organized, dependable, great with people, and ready to be an important part of the Big Fish Cooling & Heating team, we'd love to hear from you. Join Big Fish Cooling & Heating and help us keep our customers comfortable! Pay: $40,000.00 - $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Experience: Dispatching: 2 years (Preferred) Ability to Commute: Lumberton, TX 77657 (Preferred) Work Location: In person

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