Dispatcher

The Dispatcher is a member of the plumbing team and contributes to the success of Stutzman Services by playing a supportive role in connecting people to life by managing water, life’s most valuable resource. This position is important because customer service and administrative support are critical to the plumbing team. Role Overview The Dispatcher is responsible for providing customer service as well as administrative support for the plumbing team. This is accomplished by communicating effectively with the public, as well as supporting the Plumbing Manager, Administrative Coordinator, and technicians through a variety of tasks related to organization and communication. Tasks may include and not be limited to: Answering telephone calls, determining customer needs, booking jobs from leads, customer follow-up, coordinating with technicians, contractors, municipal representatives and other stakeholders, data entry, filing, mailing, and general customer service. The Dispatcher is expected to exercise a high level of professionalism and consistently represent the Stutzman Services brand and values, while contributing to a safe and enjoyable work environment. Key Responsibilities Communicate with Customers (40%) Operate a multi-line telephone system Answer incoming phone calls from customers, determine their need, and connect them with the appropriate department Initiate outgoing phone calls to customers, technicians, contractors, municipalities, and other stakeholders Communicate appropriately via telephone and electronic media Book Jobs (20%) Remain familiar with plumbing services and employees’ roles Gather all pertinent customer and job information Utilize service management software to book jobs from leads Schedule Technicians (20%) Communicate with technicians and the Administrative Coordinator regarding the status of technicians and jobs Utilize service management software to schedule technicians Followup and Project Assistance (10%) Implement job followup and reminder systems Support marketing initiatives Assist Administrative Coordinator and Plumbing Manager with projects and tasks as assigned Other duties and tasks as assigned (10%) What You Bring 1+ years of experience in call center, customer service. or appointment setting Excellent verbal and written communication skills Strong multitasking abilities and attention to detail Exceptional customer service and phone skills Strong listening, problem-solving, and sales capabilities Ability to meet and exceed performance goals and KPIs Proficiency in Microsoft Office and CRM software Comfortable typing and working with computers

View the full posting and apply