Dispatcher

Job Title: Dispatcher Job Description This service dispatch role plays a pivotal part in supporting a high-performing sales and service team that delivers comprehensive chemical products and solutions to customers in the food service and hospitality industries. The dispatcher coordinates service assignments for approximately 300 field associates through a dispatch queue, ensuring timely and efficient support for customers. This position focuses on driving operational excellence, optimizing field technicians schedules, and enabling best-in-class service delivery in a fully remote environment. Responsibilities Process a high volume of incoming service requests and accurately assign service appointments through the dispatch queue. Efficiently dispatch service technicians to customer locations, prioritizing customer service and responsiveness. Develop, maintain, and adjust daily and weekly schedules to ensure proper staff coverage based on changing customer needs. Optimize service technician hours, availability, and accountability to maximize field productivity and service quality. Collaborate with area leadership to support Retain, Grow, and Gain initiatives and contribute to overall business objectives. Continually partner with field teams to identify and resolve operational issues, improve processes, and enhance field effectiveness. Use CRM and call center tools to log, track, and manage service requests and customer interactions. Perform accurate data entry and maintain dispatch records, schedules, and service documentation in Excel and related systems. Organize and participate in meetings as needed to align dispatch activities with service and sales goals. Manage changing priorities and high-volume workloads while maintaining a strong commitment to customer service. Communicate clearly and professionally with technicians, sales and service teams, and customers to coordinate service activities. Demonstrate strong conflict-resolution skills when addressing scheduling conflicts, service delays, or customer concerns. Essential Skills Previous dispatching experience strongly preferred, ideally in a high-volume service or call center environment. Proven customer service and customer support experience with a strong commitment to customer satisfaction. Experience coordinating schedules and handling high-volume workloads in a fast-paced environment. Proficiency with Excel, including sorting, filtering, and basic spreadsheet functions for data entry and reporting. Comfort working with CRM systems and Microsoft applications to manage service requests and customer information. Strong communication skills, both written and verbal, to coordinate effectively with field associates and internal teams. Ability to manage changing priorities and multiple tasks while maintaining accuracy and attention to detail. Strong conflict-resolution skills to handle scheduling issues and service-related challenges. Self-starter who can work independently and maintain productivity in a remote work setting. Positive attitude and solution-oriented mindset when working with customers and colleagues. Willingness to learn and adapt to new tools, processes, and operational requirements. Additional Skills & Qualifications Experience in service dispatch or call center environments is highly advantageous. Familiarity with service dispatch processes and best practices. Comfort with data entry and Excel-based data management. Ability to organize and support meetings related to service operations. Demonstrated ability to work effectively as part of a growing remote team. Interest in pursuing a long-term career path in service, sales, or management. Alignment with an inclusive culture that values diverse perspectives and ideas. Work Environment This position is 100% remote/work-from-home and operates within the Chicago area, with candidates expected to reside within approximately a 100-mile radius. The role follows a Monday through Friday day shift schedule, typically 7…

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