Dispatcher

Benefits: Paid time off 401(k) Employee discounts About the Role: Troy's Towing Inc is looking for a sharp, reliable Dispatcher to join our fast-paced team in Detroit, MI! This is a critical role where you'll be the voice and backbone of our operations, connecting drivers with customers and keeping everything running smoothly around the clock. Responsibilities: Receive and manage inbound service calls from customers, motorists, and roadside assistance programs Dispatch tow truck drivers to service locations in a timely and efficient manner Monitor driver locations and coordinate routing to maximize response times Maintain accurate logs of calls, service requests, and driver activity Communicate with law enforcement, motor clubs, and insurance providers as needed Provide customers with ETAs and updates on service status Handle high-pressure situations calmly and prioritize calls based on urgency Requirements: Previous dispatching, call center, or logistics coordination experience preferred Strong communication and multitasking skills in a fast-paced environment Familiarity with the Detroit metro area and local roadways Proficient with dispatch software, GPS tracking tools, or ability to learn quickly Ability to work flexible shifts, including nights, weekends, and holidays Calm, professional demeanor with strong problem-solving abilities High school diploma or GED required About Us: Troy's Towing Inc has been a trusted name in towing and roadside assistance throughout the Detroit, MI area. We've built our reputation on fast response times, dependable service, and a team that truly cares about helping people when they need it most. Our employees enjoy a supportive work environment where hard work is recognized and every team member plays a vital role in our success.

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