Dispatcher

As a Dispatcher , you’ll play a key role in keeping our service operation running smoothly. You’ll schedule and coordinate technician appointments, communicate with customers about service times and updates, and serve as a primary point of contact throughout the scheduling process. The ideal candidate is organized, customer-focused, detail-oriented, and comfortable multitasking in a fast-paced office environment. If you enjoy solving problems, coordinating moving pieces, and helping both customers and technicians have a great experience, this could be a great fit. What You Bring 1–2 years of customer service, dispatch, call center, or related experience Strong organizational and multitasking skills Excellent verbal and written communication skills Experience with scheduling, dispatch, or CRM software Ability to remain calm, professional, and solutions-focused under pressure Strong attention to detail and follow-through Ability to work effectively with customers, technicians, and internal teams Key Responsibilities Schedule and dispatch technicians based on availability, location, and skill set Communicate with customers regarding appointment confirmations, arrival windows, and service updates Monitor technician schedules and adjust routing to accommodate same-day changes and emergencies Answer inbound calls and assist customers with service requests and scheduling questions Maintain accurate customer and dispatch records in CRM and scheduling systems Coordinate with technicians and service managers to support timely completion of jobs Identify and resolve scheduling conflicts while keeping customers informed Escalate complex customer concerns or scheduling issues to the DSR Lead or Supervisor as needed Assist with other administrative and customer service responsibilities as assigned

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