Dispatcher

Job Summary: The Dispatcher position coordinates operator routes and vehicles, including assigning routes and vehicles to CDL and Non-CDL Operators, monitoring service according to established policies and performs as a CDL/Non-CDL Operator as needed. Work is performed under the moderate supervision of an Operations Supervisor, and is a safety-sensitive position subject to DOT FTA Drug and Alcohol testing requirements. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions: Monitor and coordinate the real-time movement of Max and Flex & Move vehicles across assigned routes to ensure safe, on-time service. Communicate continuously with drivers via radio, mobile data terminal, or phone to relay route changes, delays, detours and service alerts. Respond promptly to emergencies and safety events by dispatching appropriate personnel, supervisors or emergency responders. Adjust schedules, reroute vehicles, or deploy relief drivers in response to traffic conditions, road closures, weather events, or service disruptions. Ensure compliance with TACC policies, DOT/FTA regulations and safety protocols. Provide clear, professional communication to the public, other agencies, or law enforcement regarding service status when required. Support accessibility services by coordinating Move scheduling and ensuring ADA compliance where applicable. Track vehicle locations and schedule adherence using GPS/AVL systems and computer-aided dispatch (CAD) software Physical Requirements and Working Conditions Physical Requirements: Vision & Hearing Normal or corrected vision sufficient for prolonged close work at a computer screen (reading spreadsheets, mapping software, timetables) Ability to read fine-print schedules, maps, and data tables accurately Hearing sufficient for phone calls, radio traffic (if monitoring operations), and meetings Physical Demands Primarily sedentary &mdash; extended periods sitting at a desk/workstation (often 6-8+ hours) Repetitive use of hands/wrists for typing and mouse use Light lifting may be required (< 20 lbs) Cognitive/Mental Demands Sustained concentration for detailed, data-heavy work Ability to manage multiple constraints simultaneously Comfort with recurring deadline pressure Working Conditions: Environment Primarily indoor office setting 8 &ndash; 12-hour shifts Work Pace & Pressure May be called upon during service emergencies to make rapid schedule adjustments &mdash; this can mean irregular hours during disruptions Collaborative work with Dispatchers, Schedulers, Operations Supervisors and Managers Tools & Technology Heavy use of specialized scheduling software and GIS mapping tools Regular use of spreadsheets and databases Qualifications and Special Requirements Minimum Qualifications: High school diploma or GED. Preferred Qualifications: One to Three years&rsquo; experience in dispatch or scheduling role in public transportation Valid Class B commercial driver&rsquo;s license with airbrake and passenger endorsements. Special Requirements: Must possess a minimum 1-year DOT card upon hire Must be able to pass a DOT FTA drug and/or alcohol test. Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.

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