Dispatcher

Req #: 0000262485 Category: Security Status: Full-Time Shift: Evening Facility: RWJBarnabas Health Corporate Services Department: Security Administration Pay Range: $24.20 - $31.39 per hour Location: 95 Old Short Hills Road, West Orange, NJ 07052 Job Title: Dispatcher Location: SBC Corporation Department Name: Security Administration Req #: 0000262485 Status: Hourly Shift: Evening Pay Range: $24.20 - $31.39 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Corporate Security Dispatcher serves as an important part of the Security team by staffing the Security Communications Center and supporting the communication, coordination, and operational activities of the Corporate Security Team. This role combines strong communication, organization, technology skills, situational awareness, and critical thinking to help maintain a safe and secure environment for patients, visitors, staff, and healthcare operations. The Security Dispatcher monitors security and life-safety systems, coordinates responses to incidents and alarms, dispatches Security personnel and equipment, communicates with internal departments and external emergency responders, and maintains accurate security records and reports. The ability to remain calm and organized in a fast-paced environment, quickly adapt to changing circumstances, and communicate effectively across a highly matrixed organization is critical to success in this position. As a Corporate Security Dispatcher, a typical day might include the following: Continuously monitoring CCTV, access control, fire alarm, and other security systems to identify potential threats, safety concerns, or system breaches Monitoring and responding to security and fire alarms by assessing situations and initiating appropriate actions, including dispatching Security personnel or contacting emergency services Serving as a central communication point for the Security team by relaying information through radio, telephone, email, and other communication systems Coordinating and dispatching Security personnel and equipment to incidents, problem areas, and other locations requiring assistance Coordinating with local police, fire departments, emergency medical services, and other emergency responders during security incidents, medical emergencies, fires, natural disasters, and other critical events Using access control systems, CCTV management systems, and visitor management systems to support daily Security operations Maintaining accurate and detailed logs of security events, alarms, incidents, communications, and actions taken Preparing incident reports, data summaries, and recommendations for Security leadership and management Reviewing, assessing, and analyzing security-related data using Microsoft Excel to identify trends, patterns, and areas requiring attention Using advanced Microsoft Excel skills, including pivot tables, to organize and analyze operational and security data Managing radio and telephone communications and maintaining accurate call logs Supporting key control activities and maintaining appropriate documentation Supporting Security operations by coordinating incoming and outgoing shipments and other communications center activities Learning and utilizing new security technologies and systems as they are implemented Maintaining a highly organized and professional approach while responding quickly to changing priorities and operational needs The Corporate Security Dispatcher role might be for you if: You remain calm, organized, professional, and focused in a fast-paced Security Communications Center You can quickly assess changing situations, prioritize competing demands, and take appropriate action while maintaining a positive attitude and strong work …

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