Dispatcher

HVAC Dispatcher / Office Coordinator Job Responsibilities: Answer incoming customer calls and assist with scheduling HVAC service appointments, maintenance visits, and installation jobs. Coordinate daily schedules for HVAC technicians and service crews, ensuring appointments are organized efficiently. Communicate with customers regarding appointment confirmations, arrival windows, service updates, and scheduling changes. Serve as a point of contact between customers, technicians, management, and other office staff. Enter and maintain accurate customer information, service requests, work orders, and appointment details in the company’s computer systems. Monitor technician schedules and job progress throughout the day, making adjustments as needed to accommodate urgent service calls and changing priorities. Assist with dispatching emergency calls and prioritizing service requests based on urgency and availability. Follow up with technicians regarding job status, completed work orders, outstanding paperwork, and additional service needs. Maintain organized records and ensure all service calls and customer interactions are properly documented. Assist with administrative tasks, including data entry, filing, updating schedules, and general office support. Provide professional, courteous customer service while helping ensure daily operations run smoothly. Work closely with management to identify scheduling conflicts and resolve customer or technician concerns. Qualifications: Strong phone etiquette and professional communication skills. Excellent organizational skills and the ability to manage multiple tasks in a fast-paced office environment. Proficiency with computers, email, data entry, and Microsoft Office or similar software. Strong attention to detail and the ability to maintain accurate records. Ability to prioritize service calls, manage changing schedules, and handle time-sensitive requests. Professional, dependable, and customer-service-oriented attitude. Ability to communicate effectively with customers, technicians, and management. Previous experience in dispatching, scheduling, customer service, or office administration preferred. HVAC, plumbing, electrical, or other home-services industry experience is a plus, but not required. Familiarity with service management software, such as ServiceTitan, is a plus. What We Offer: We offer competitive pay and a benefits package. Join our team and play an important role in keeping our HVAC service operations organized, efficient, and customer-focused. If you are organized, dependable, comfortable working in an office environment, and enjoy coordinating schedules and helping customers, we encourage you to apply! Job Type: Full-time Pay: $8.00 - $12.00 per hour Benefits: 401(k) matching Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Work Location: In person

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