Dispatcher

POSITION SUMMARY The Dedicated Account Dispatcher coordinates daily freight operations for assigned customer accounts, ensuring shipments are handled safely, efficiently, and on schedule. Responsibilities include load planning, driver assignments, customer communication, shipment tracking, documentation, and resolving operational issues while maintaining fleet utilization and service standards. FUNCTIONS AND RESPONSIBILITIES 1. Dispatch and Fleet Coordination Plan and assign daily loads based on customer needs, driver availability, equipment, and hours-of-service requirements. Monitor pickups, deliveries, and shipment progress to ensure on-time service. Adjust schedules as needed to address delays, equipment issues, and changing customer demands. Maximize fleet utilization and minimize unnecessary downtime and empty miles. 2. Driver Communication and Support Serve as the primary daily contact for assigned drivers. Communicate load details, schedules, customer requirements, and changes. Address driver concerns and communicate performance or conduct issues to the Dispatch Manager. Coordinate driver availability, time off, and workload needs. 3. Customer Service Coordinate transportation needs for assigned customer accounts. Provide shipment updates and promptly address customer requests and concerns. Communicate potential delays or service issues to customers and management. Ensure drivers understand and follow customer-specific requirements. 4. Documentation and Reporting Enter and maintain accurate load information in the Transportation Management System (TMS). Verify shipment details, appointments, equipment requirements, and delivery information. Track required shipping documents, including bills of lading and delivery receipts. Ensure completed loads are properly documented and processed for billing. 5. Safety and Compliance Follow company safety policies and applicable DOT regulations when assigning loads. Ensure dispatch plans account for driver hours-of-service limitations. Coordinate with Maintenance regarding breakdowns, equipment defects, and equipment availability. Immediately report accidents, safety concerns, and compliance issues to management. 6. Operational Performance Monitor service levels, fleet utilization, and driver availability. Identify opportunities to improve efficiency, reduce costs, and prevent recurring issues. Communicate capacity, staffing, and equipment concerns to the Account Manager. Follow through on operational issues to support safe, reliable, and cost-effective service. POSITION QUALIFICATIONS Accountability: Takes ownership of assigned responsibilities and follows through on commitments. Attention to Detail: Maintains accurate records and verifies shipment information. Adaptability: Responds effectively to changing schedules and operational challenges. Communication: Communicates clearly and professionally with drivers, customers, and internal departments. Organization: Prioritizes tasks and manages multiple shipments and deadlines effectively. Problem-Solving: Identifies issues and takes appropriate action to maintain service. SKILLS & ABILITIES 2 years of Working knowledge of Microsoft Office. 2 years of Transportation Management System (TMS) experience preferred. Port Systems Knowledge is preferred. Strong organizational, communication, and problem-solving skills. Pay: From $20.00 per hour Expected hours: 40.0 – 60.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: Transportation/Dispatch: 2 years (Required) Transportation management systems: 1 year (Required) Work Location: In person

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