Dispatcher

Company Description SGS Express Inc. is an Illinois-based motor carrier with 20 years of active authority, delivering nationwide logistics solutions across all 48 states. The company provides comprehensive transportation services for both dry and temperature-controlled freight, serving diverse supply chains such as food and beverage, medical supplies, and pharmaceuticals. SGS Express specializes in high-stakes, critical logistics, including cold-chain solutions and expedited delivery for highly sensitive freight. For healthcare and pharmaceutical partners, the company strictly follows Good Distribution Practices (GDP) to ensure safety, compliance, and thermal integrity from origin to destination. SGS Express combines the scale of a nationwide carrier with agile, high-touch customer service, treating every shipment with precise care. Role Description The Dispatcher role is a full-time remote position responsible for coordinating daily freight movements and supporting drivers and customers. In this role, the dispatcher assigns loads, schedules pickups and deliveries, and monitors routes to ensure on-time performance and regulatory compliance. The dispatcher communicates clearly with drivers, customers, and internal teams to resolve issues, provide updates, and manage changes in schedules or conditions. Day-to-day tasks include using transportation management systems, tracking shipments, maintaining accurate records, and responding promptly to time-sensitive and temperature-controlled logistics needs. The role also involves working with operations leaders to optimize route efficiency, minimize delays, and uphold SGS Express’s standards for safety and customer service. Qualifications Experience with dispatching, load planning, and coordinating routes in a trucking or logistics environment. Strong communication and customer service skills, with the ability to manage driver and client interactions professionally. Proficiency with transportation management systems, GPS tracking tools, and basic office software (e.g., spreadsheets, email). Ability to prioritize tasks, solve problems quickly, and make sound decisions in time-sensitive situations. Knowledge of general transportation regulations and best practices for temperature-controlled or sensitive freight is beneficial. High attention to detail, accurate recordkeeping, and reliability in remote work settings. Prior experience in logistics, dispatch, or supply chain operations preferred; high school diploma or equivalent required, post-secondary education in a related field is an asset. Willingness to work flexible hours as needed to support nationwide operations and critical deliveries.

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