Dispatcher

JOTS Rentals Dispatcher (Roll-Off Dumpsters) Job title: Dispatcher (Roll-Off Dumpsters) Company: JOTS Rentals Location: Longview, Texas Job type: Full-time About JOTS JOTS provides portable restrooms, restroom trailers, and roll-off dumpsters. Our roll-off drivers deliver and haul for contractors, builders, and homeowners every day, and the dispatcher is the person who keeps them moving. The role We are looking for the best, not just someone to answer a phone. As our Roll-Off Dispatcher, you are the link between our customers, our office, and our drivers. You plan the day, build the routes, keep every driver informed and make sure each delivery, swap, and pickup happens on time. When the day changes, and it will, you are the one who adjusts and keeps everyone communicating. The JOTS Way: who we are looking for Skills can be taught. Standards cannot. This is the dispatcher we want: A clear, calm communicator. You are professional and courteous with customers, and direct and respectful with drivers, even on the busiest day. Timely, every time. You treat every day as an opportunity to deliver on our promise to our customers and our team. Organized under pressure. Same-day requests, blocked sites, and last-minute changes do not rattle you. You re-plan and keep moving. Detail-minded. Right address, right size container, right notes. Accurate tickets prevent wrong trips and billing problems. Speak up early. You tell the customer, the office, or the branch manager about a problem before it becomes a bigger one. Team first. You help the CSRs, support the drivers ,and step up when the company needs you. Carry the JOTS brand with pride. Every call and message shows the customer what JOTS stands for: quality, service, and a passion to serve. What you will do Plan and dispatch Schedule roll-off deliveries, swaps, disposals, and pickups, and build efficient daily routes for each driver. Assign work to drivers based on truck, container size, location, and hours available. Handle same-day, next-day and emergency requests, and adjust the plan when the day changes. Communicate Keep drivers informed of their schedule, site details, access notes, and changes throughout the day. Call or text customers to confirm service, and let them know about delays. Work closely with CSRs, sales, and the branch manager so every customer promise can be kept. Track and document Monitor driver progress and container locations, and keep the dispatch system current. Make sure each completed stop has accurate notes, weights, and photos so billing is right. Follow up on blocked-access and failed-service stops using the JOTS procedure, and flag them to the office. Invoice customers quickly and accurately. Support safety and service Plan routes and loads with safety in mind, and follow the Roll-Off Operations Manual and company policies. Report customer complaints, damage, and service issues to the right manager the same day. Qualifications Required Experience in dispatch, logistics, transportation, or a similar scheduling role. Strong verbal and written communication skills, by phone, text, and in person. Able to prioritize, multitask, and make good decisions quickly. Comfortable with computers, dispatch or routing software, and a smartphone. Accurate, detail-oriented record keeping. Dependable attendance and punctuality. Preferred Experience dispatching roll-off, waste hauling, trucking, or other heavy equipment. Knowledge of the local service area and its roads and job sites. Familiarity with route planning or fleet software such as ServiceCore. Customer service or sales support experience. Bilingual (English and Spanish). Prior experience as a driver. Schedule. Full-time, Monday-Friday, 8:00am-5:00pm What JOTS provides. Training on the JOTS Roll-Off Operations Manual, our dispatch system, and our service standards Benefits: 401k with company match. Health, Dental, Vision, Life Insurance, Paid Time Off, and more A team that values quality, service and timeliness, an…

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