Dispatcher

Dispatcher – Texas Star Plumbers (Magnolia, TX) ABOUT TEXAS STAR PLUMBERS Texas Star Plumbers is a locally owned plumbing company based in Magnolia, Texas, serving homeowners and businesses across the north Houston area, including Tomball, Magnolia, The Woodlands, Humble, Atascocita, and Kingwood. We're a growing team that takes pride in honest work, clear communication, and taking care of our customers from the first call to the final invoice. ABOUT THE ROLE The Dispatcher is the first voice our customers hear and keeps every job moving in Jobber, from the first call to the deposited payment. This role schedules and dispatches our technicians, invoices completed work, and makes sure we get paid. KEY RESPONSIBILITIES Dispatching and Scheduling Answer incoming calls and the shared company inbox promptly and professionally Book, confirm, and reschedule jobs in Jobber, and send appointment reminders Assign and dispatch technicians based on job type, location, and availability Track job status throughout the day and keep customers updated on arrival times and delays Route technical questions to the owner or technicians; return messages the same business day Invoicing Create and send invoices in Jobber after technicians close out jobs Confirm job notes, materials, labor, and pricing are complete before an invoice goes out Follow up with technicians on missing job details Collections and Payments Take card and online payments and apply them to the correct invoices Follow up on unpaid invoices by phone and email on a set schedule Maintain a weekly past-due list and flag accounts that need owner attention Deposits Log all checks received and make bank deposits on a set schedule Keep deposit slips and payment records organized for reconciliation Bill Intake Collect vendor bills, statements, and receipts as they come in Forward them to our outside bookkeeping firm for review and payment General Administration Order office supplies and keep the office organized Handle permits, warranty paperwork, and filing Other administrative tasks as assigned HOW THIS ROLE FITS IN This role owns the cash-in side of the business: customers, invoicing, collections, and deposits. Our outside bookkeeping firm handles the cash-out and review side, so no one person controls the full money cycle. Invoicing and collections: Dispatcher handles; bookkeeper reviews receivables monthly; owner approves write-offs and credits Check deposits: Dispatcher handles; bookkeeper reconciles deposits weekly Vendor bills: Dispatcher collects and forwards; bookkeeper reviews, schedules, and pays; owner approves unusual bills Refunds and discounts: Dispatcher requests; bookkeeper records; owner approves QUALIFICATIONS Required 1–2 years of dispatch, office, customer service, or billing experience Clear, friendly phone manner and professional written communication Organized and detail-oriented; able to juggle calls, schedules, and paperwork Comfortable learning new software quickly Trustworthy with customer payment information and check handling Bilingual (English/Spanish) Preferred Experience in plumbing, HVAC, electrical, or other home-services trades Experience with Jobber, ServiceTitan, Housecall Pro, or similar field-service software Familiarity with our service area: Tomball, Magnolia, The Woodlands, Humble, Atascocita, and Kingwood WHAT SUCCESS LOOKS LIKE Calls answered live or returned the same business day Technicians dispatched efficiently with minimal schedule gaps Invoices sent within 1 hour of job completion Past-due receivables trending down month over month Checks deposited the same business day they're received HOW TO APPLY Apply through Indeed with your resume. Tell us briefly about your dispatch, scheduling, or billing experience and any field-service software you've used. Pay: $18.00 - $22.00 per hour Language: Spanish (Required) Work Location: In person

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