Dispatcher

About Costa Solutions, LLC Costa Solutions is a trusted leader in the warehouse and food service industry that provides 24/7 managed labor support for inbound, outbound and tracking-and-reporting. We believe in continuous growth and process improvement and continually customize new service options to meet the expanding needs of our customers. With the goal of superior customer service, we strive to treat every person and each situation with dignity, honor and respect. Job Description: Dispatcher Job Title: Dispatcher Department: Operations FLSA Classification: Hourly, Non Exempt Employment Type: Full-Time Position Summary The Dispatcher is responsible for coordinating and monitoring daily truck transportation activities to ensure the timely, safe, and efficient movement of freight. This position communicates with drivers, warehouse personnel, customers, and management to coordinate deliveries, manage schedules, resolve transportation issues, and maintain accurate dispatch records. Essential Duties and Responsibilities Coordinate daily truck dispatching activities, including assigning drivers, trucks, trailers, and delivery routes. Schedule pickups, deliveries, and freight movements according to customer requirements and operational priorities. Communicate with drivers throughout their shifts to provide instructions, delivery updates, route information, and operational support. Monitor driver progress, arrival times, delays, and delivery completion. Coordinate with warehouse and dock personnel regarding loading schedules, freight availability, trailer assignments, and departure times. Maintain accurate dispatch logs, driver schedules, trip records, delivery confirmations, and other transportation documentation. Communicate with customers and internal departments regarding shipment status, estimated arrival times, delays, and scheduling changes. Identify and resolve dispatching issues, including traffic delays, equipment breakdowns, missed appointments, and driver availability. Verify that drivers have the necessary dispatch instructions and required transportation paperwork. Assist with monitoring driver hours of service and applicable Department of Transportation (DOT) requirements, as appropriate to the position. Report vehicle maintenance concerns, accidents, safety issues, and other incidents to the appropriate manager. Coordinate with maintenance personnel regarding vehicle availability and equipment issues. Maintain professional communication with drivers, customers, vendors, and coworkers. Follow all company policies, safety procedures, customer requirements, and applicable transportation regulations. Perform other duties as assigned. Qualifications Experience in VIntermodal, Envase preferred High school diploma or GED preferred. Previous experience in truck dispatching, transportation, logistics, or warehouse operations preferred. Knowledge of trucking operations, delivery scheduling, routes, and transportation documentation preferred. Strong organizational, communication, and problem-solving skills. Ability to prioritize multiple tasks and respond effectively to changing schedules. Basic computer proficiency, including email, spreadsheets, and dispatch or transportation management systems. Ability to maintain accurate records and communicate clearly with drivers and management. Ability to work flexible hours, including overtime, weekends, or holidays when operationally necessary. Physical and Work Environment Requirements The physical demands described here are representative of those what must be met by an employee to successfully perform the essential functions of this position. Primarily office-based work within a warehouse environment. Frequent use of a computer, telephone, and other communication equipment. May require occasional walking through warehouse, dock, or yard areas. Must be able to work in an environment where operational demands and scheduling priorities may change throughout the day. While performing …

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