Dispatcher

Company Description First Student is the leading student transportation services provider for school districts across North America, completing approximately 4.8 million student journeys each day. The company operates more than 48,000 vehicles in 42 U.S. states and 8 Canadian provinces and territories, delivering safe, reliable transportation that helps students access education. First Student builds close, trusted partnerships with school districts and remains responsive to changing community needs throughout the school year. Highly trained team members leverage best practices, technologies, and processes to provide consistent, quality service and positively impact each student’s day. For more information, visit http://www.firststudentinc.com to learn how First Student is caring for students today, tomorrow, together.® Role Description The Dispatcher role is a full-time, on-site position based in Plymouth Meeting, PA. The Dispatcher is responsible for coordinating daily bus routes, assigning drivers, and adjusting schedules to ensure timely and safe transportation for students. This role monitors vehicle and driver status, responds to service disruptions, and communicates updates and instructions to drivers, school staff, and management. The Dispatcher maintains accurate records of routes, incidents, and service changes, and uses dispatch software, phone, and radio systems to manage operations in real time. The position works closely with operations and safety teams to support compliance with company policies and regulatory requirements. Qualifications Strong organizational and time-management skills to coordinate multiple routes, drivers, and schedules. Effective verbal and written communication skills for interacting with drivers, school personnel, families, and internal teams. Ability to use dispatch or scheduling software, basic computer applications, and radio/phone systems in a fast-paced environment. Problem-solving skills and sound judgment to respond to delays, emergencies, and changing conditions calmly and efficiently. Attention to detail and record-keeping skills for documenting routes, incidents, and operational changes accurately. Customer service mindset with a focus on safety, reliability, and respectful, inclusive interactions. Ability to work on-site, collaborate with operations staff, and adapt to early morning or varying work hours as needed. Previous experience in transportation, dispatching, logistics, or operations coordination is preferred. Knowledge of local geography and school district boundaries is beneficial. High school diploma or equivalent required; additional training in transportation or logistics is an asset.

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