Dispatcher

Job Summary Paupack Plumbing, Heating, AC & Electric is looking for a dependable, organized, and customer-focused Dispatcher / Customer Service Representative to join our growing team! In this role, you will be an important part of our daily operations, serving as the connection between our customers and field technicians. Responsibilities include answering incoming calls, scheduling and dispatching technicians, coordinating service appointments, and processing customer billing and invoices. The ideal candidate is a strong communicator who enjoys helping people, can think on their feet, and thrives in a fast-paced team environment. Schedule: Monday–Friday 7:30 AM – 4:00 PM In-office position Job Responsibilities Answer incoming customer calls and assist with scheduling service appointments. Dispatch and coordinate field technicians based on location, availability, and type of service needed. Communicate scheduling updates and service information to customers and technicians. Manage billing, invoicing, and other administrative tasks. Provide friendly, professional customer service over the phone and in person. Help ensure daily schedules run smoothly and efficiently. Maintain accurate customer information and service records. Work closely with office staff and field technicians to provide an excellent customer experience. Qualifications & Requirements Previous customer service, dispatching, or administrative experience preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to prioritize tasks and work efficiently in a fast-paced environment. Friendly, professional, and customer-focused attitude. Familiarity with the local area is a plus. Reliable, dependable, and able to work well independently and as part of a team. Don't have dispatching experience? That's okay! We are willing to train the right candidate. Pay & Benefits Paid time off (PTO) Paid holidays Monthly phone stipend Overtime opportunities available On-the-job training Join Our Team! If you are organized, dependable, enjoy working with people, and are looking for a stable Monday–Friday position with a great team, we would love to hear from you! Apply today and become part of the Paupack Plumbing, Heating, AC & Electric team! Pay: $16.00 - $20.00 per hour Expected hours: 40.0 per week Benefits: 401(k) matching Paid time off Work Location: In person

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