Dispatcher

Description GENERAL STATEMENT OF JOB This is the first of four levels in the Public Safety Communications series. Incumbents receive incoming calls for police, fire, medical and other emergency assistance, and dispatch appropriate units via radio and telephone. Responsibilities may include receiving and responding to emergency and non-emergency calls from the public; dispatching emergency units; coordinating and relaying information; entering, updating, and retrieving information from the National Crime Information Center; and maintaining daily radio logs. ***PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH OCTOBER 26, 2026, OR UNTIL FILLED.*** APPLICANTS MUST VISIT THE AMERICAN JOB CENTER AT 523 MADISON STREET SUITE B CLARKSVILLE, TENNESSEE 37040, TO TAKE A REQUIRED TYPING TEST. WALK-INS ARE WELCOMED, BUT CALLING IN ADVANCE TO ALERT THE CENTER OF WHEN YOU ARE COMING IS ENCOURAGED. THE PHONE NUMBER IS (931) 905-3551. APPLICANTS MUST HAVE A NET RESULT OF AT LEAST 35 WORDS PER MINUTE ON THE REQUIRED TYPING TEST. AN APPLICANT MUST BE REGISTERED WITH Jobs4tn.gov BEFORE VISITING THE AMERICAN JOB CENTER. PLEASE NOTE THAT IF THE APPLICANT HAS TAKEN A TYPING TEST AT THE AMERICAN JOB CENTER IN THE PAST 12 MONTHS, THIS MAY COUNT TOWARDS THE APPLICATION. THE APPLICANT WILL NEED TO OBTAIN A COPY OF THAT TEST FROM THE AMERICAN JOB CENTER. THE AMERICAN JOB CENTER WILL GIVE A COPY OF THE RESULTS TO THE APPLICANT WHICH THE APPLICANT MUST THEN TURN IN TO SHEILA MICHAELS IN THE CITY OF CLARKSVILLE HUMAN RESOURCES DEPARTMENT, EITHER IN PERSON BY VISITING OUR LOCATION AT ONE PUBLIC SQUARE SUITE 200 CLARKSVILLE, TENNESSEE 37040, AND LEAVING A COPY IN AN ENVELOP WITH THE SECURITY STATION OF THE LOBBY, OR PREFERABLY BY SCANNING THE RESULTS AND EMAILING THEM TO: Sheila.Michaels@clarksvilletn.gov. THE APPLICANT THAT DOES NOT COMPLETE ALL OF THE ABOVE STEPS, TO INCLUDE SUBMITTING AN APPLICATION AND TYPING ASSESSMENT, WILL NOT BE CONSIDERED FOR THE POSITION. IT DOES NOT MATTER IN WHICH ORDER THE APPLICATION OR ASSESSMENT ARE SUBMITTED. APPLICANTS WHOSE APPLICATIONS ARE FORWARDED FROM THE HUMAN RESOURCES DEPARTMENT WILL BE CONTACTED BY A REPRESENTATIVE FROM THE CLARKSVILLE POLICE DEPARTMENT AND GIVEN A DATE FOR THE WRTTEN EXAMINATION. APPLICANTS SELECTED FOR THE POSITION WILL BE REQUIRED TO WORK TWELVE (12) HOUR SHIFTS, WHICH COULD BE DURING THE DAY, NIGHT, ON WEEKENDS, AND/OR HOLIDAYS. THE APPLICANT MUST BE AT LEAST 21 YEARS OLD TO APPLY AND BE CONSIDERED FOR THIS POSITION. Example of Duties SPECIFIC DUTIES AND RESPONSIBILITIES Essential Functions: Receives and routes telephone calls reporting situations and incidences of an emergency or life-threatening nature; questions caller and solicits information; receives and routes non-emergency telephone calls; maintains operational records and logs. Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention. Monitors the status and location of all public safety units. Enters, updates, and retrieves information from NCIC (National Crime Information Center). Performs other duties of a similar nature or level. Typical Qualifications MINIMUM EDUCATION AND TRAINING Education and Experience High school diploma or GED equivalent. No experience required. License and Certifications Police/Fire APCO certification. National Incident Management System (NIMS). Communications Training Officer (CTO). National Crime Information Center (NCIC). Supplemental Information MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED Knowledge, Skills, and Abilities: Knowledge of: Customer service principles. City geography. Computers and related software applications. Recordkeeping principles. Computers and related software applications. Skill in: Providing customer service. Remaining calm in stressful situations. Operating multi-line phone systems. Using a computer and related software applications. Reading maps. Maintaining records and…

View the full posting and apply