Dispatcher

Position Summary: The Dispatcher serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for our clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems. · Assist Independent Contractors with route completion issues, escalations, and general operational support needs. · Build positive relationships with customers and contractors to strengthen service satisfaction and retention. · Process routed, on-demand, and special delivery orders in accordance with established standards and procedures. · Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints. · Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met. · Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs). · Maintain and log Proof of Delivery (POD) documentation within required timeframes. · Track shipments via GPS and proactively resolve delays or service interruptions. · Conduct post-flight and trace investigations as needed to support continuous service improvement. · Generate daily reports summarizing transportation issues and proposed corrective actions. · Manage incoming emails, electronic filing, and system data related to customer and contractor records. · Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities: · Strong communication skills, both written and verbal, across all organizational levels. · Exceptional attention to detail and accuracy in data entry and recordkeeping. · Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment. · Strong critical thinking and problem-solving abilities. · Ability to work independently as well as collaboratively within a team environment. · Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems. · Ability to handle multiple priorities and meet deadlines under pressure. · Bilingual (English-Spanish) preferred. Education, Experience, Certificates and Licenses: · High school diploma required; Associate’s Degree preferred. · Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support roles. · Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function i…

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