Dispatcher

Job Overview: We are a school transportation company that focuses on serving students with special needs. You will receive requests, transmit messages, and track vehicles. You will assist Management in administrative tasks including but not limited to routing, billing, filing, scheduling, and more. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action. Critical-thinking and problem-solving are must-have skills for this role! This position will be responsible for ensuring that all of our students get to their destinations safely and on time, and that drivers are clearly communicated to. Daily Dispatch Tasks: · Answer incoming calls and respond to emergency and non-emergency situations promptly and professionally. · Record important information, assess priorities, and take appropriate action when issues arise. · Monitor vehicle locations, route progress, delays, and coverage throughout the day. · Communicate clearly and promptly with drivers, aides, schools, families, and guardians regarding route changes, new assignments, delays, and other pertinent information. · Ensure all route changes and new assignments are communicated accurately, regardless of how minor the change may seem. · Coordinate coverage for driver call-offs, absences, late arrivals, and other staffing challenges. · Ensure all scheduled runs are appropriately covered from shift to shift. · Make welcome calls to new students and maintain regular communication with clients to support satisfaction and strong working relationships. · Notify management of operational concerns, staffing issues, safety concerns, and incidents requiring follow-up. · Assist management with administrative responsibilities, including routing, scheduling, billing, filing, and other duties as needed. · Provide backup driving coverage when necessary to maintain transportation services. General Employee Expectations: · Complete all required background checks and clearances, including FBI and Child Abuse Clearances, as applicable to the position. · Follow all company policies, procedures, and employee handbook guidelines. · Maintain a positive attitude and treat students, families, clients, and coworkers with professionalism, kindness, and respect. · Demonstrate dependable attendance and adhere to assigned work schedules. · Work cooperatively with the team to maintain appropriate office coverage during breaks and lunch periods. · Use company equipment and resources appropriately and responsibly. · Limit personal cell phone and device use during working hours in accordance with company policy. · Maintain professional, business-casual attire that is appropriate for an office environment and suitable for driving when necessary. · Demonstrate accountability, attention to detail, and a commitment to student safety in all responsibilities. This is not a full scope of the position, but a broad overview of daily expectations. Pay: From $19.00 per hour Expected hours: 25.0 – 40.0 per week Work Location: In person

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