Dispatcher

Company Description Blue Bear Total Home Services is a residential services company dedicated to providing reliable, high-quality home maintenance and repair solutions. The team supports homeowners with a range of services that prioritize safety, comfort, and long-term value. The company focuses on dependable service delivery, clear communication, and professional conduct in every customer interaction. Team members work in a collaborative environment where customer satisfaction and efficient operations are core priorities. Role Description The Dispatcher is a full-time, on-site role based in Palmetto, FL. This position is responsible for coordinating daily schedules for field technicians, assigning service calls, and adjusting routes to ensure timely and efficient service. The Dispatcher communicates with customers to confirm appointments, provide updates, and respond to service inquiries, while accurately entering and updating job details in the system. Day-to-day tasks include monitoring job progress, managing work orders, prioritizing urgent requests, and supporting technicians with information and directions. The role also involves collaborating with office staff to align scheduling, documenting any changes or issues, and maintaining clear records to support operational reporting. Qualifications Strong organizational and time-management abilities to manage multiple service calls, routes, and schedules efficiently. Effective verbal and written communication skills for interacting with customers, technicians, and office team members. Comfort with computer systems, scheduling software, and basic data entry, with attention to accuracy and detail. Ability to prioritize tasks, remain calm under pressure, and make sound decisions in a fast-paced environment. Customer service orientation, demonstrating professionalism, empathy, and problem-solving when handling inquiries or issues. Experience in dispatching, logistics, home services, or a related field is beneficial but not required. High school diploma or equivalent; additional training in office administration or operations is a plus. Reliability, punctuality, and a willingness to learn company processes and grow with the organization.

View the full posting and apply