Dispatcher

Company Name: Lon Lockwood Electric Position: Dispatcher Pay Range: $18–$22 per hour Compensation Breakdown: Yearly Bonuses$37,440–$45,760 annually (base range) Location: Webster, NY Schedule: Full-Time Monday – Friday 7:15 AM – 3:30 PM Benefits: Single health & dental insurance policy paid in full 4 weeks PTO 7 paid holidays Simple IRA with 3% company match Company swag Company events & outings Career growth opportunities Continued education Professional development Family-led business with hands-on leadership Requirements: Prior experience in a call center in the trades is required Dispatch experience preferred but not required Detail-oriented and flexible ServiceTitan experience is a plus Excellent communication skills Strong critical thinking and problem-solving abilities Positive attitude and willingness to learn Position Summary As a Dispatcher at Lon Lockwood Electric, you’ll ensure technicians are scheduled efficiently and customers stay informed every step of the way . With pay of 18–22 per hour plus bonuses , this role offers strong earning potential, excellent benefits, and the opportunity to support a growing, community-focused team . The ideal candidate is organized, reliable, and detail-driven , thriving in fast-paced environments while enjoying supporting others, maintaining structure, and keeping operations running smoothly . Core Responsibilities: Lead daily dispatch huddles by reporting prior-day results and forecasting daily revenue goals. Prepare and manage the daily schedule using the Dispatch Process and Maximum Capacity Tracker to assign jobs and maximize technician productivity. Dispatch and communicate effectively with technicians and customers, providing accurate job details and adapting communication style as needed. Proactively update customers on technician arrival and job status, including first dispatch at 7:30am and status updates at 9am, 11am, and 1pm (text unless a call is requested). Optimize the schedule in real time to prioritize high-value or urgent jobs and accommodate changes. Close out and document jobs properly , collecting all required information from technicians and tagging and tracking rescheduled calls to ensure they are not moved more than once. Complete post-service “Happy Calls” and daily thank-you notes within 15 minutes of job completion. Manage early-morning leads by reviewing answering service and webform requests until 9am, then transitioning responsibility to the CSR, ensuring all leads are responded to within 30 minutes. Support the CSR team by reviewing calls in ServiceTitan, helping classify abandoned calls, backing up inbound calls, and making outbound calls as needed to fill the board. Pay: $18.00 - $22.00 per hour Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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