Dispatcher

The Roll-Off Dispatcher coordinates daily roll-off dumpster deliveries, pickups, exchanges, and service requests to keep operations running efficiently and provide reliable customer service. This position serves as a key point of communication between customers, drivers, sales, project managers, and operations. The ideal candidate is organized, dependable, detail-oriented, and able to manage changing schedules in a fast-paced environment. Strong communication, problem-solving, and follow-through are essential. Essential Responsibilities Dispatching and Scheduling · Schedule and dispatch roll-off drivers for container deliveries, pickups, exchanges, and other service requests. · Prepare and update daily driver schedules and routes based on customer needs, job locations, container availability, and operational priorities. · Coordinate same-day requests, schedule changes, cancellations, and urgent service needs. · Monitor daily service progress and communicate with drivers regarding assignments, route changes, delays, and special instructions. · Coordinate container placement, swaps, removals, and other service details with customers and job-site contacts. · Adjust schedules as needed to address traffic, equipment issues, driver availability, or unexpected job-site conditions. Customer Service and Communication · Serve as a primary contact for customer calls, emails, and service requests. · Confirm service details, including job-site address, requested dates, container size, placement instructions, access requirements, and customer contact information. · Provide customers with service updates and communicate delays or scheduling changes promptly. · Respond professionally to service concerns and work with the appropriate team members to resolve issues. · Communicate with customers, project managers, sales representatives, and operations personnel to help ensure service expectations are met. Driver and Operations Coordination · Maintain clear, timely communication with drivers throughout the workday. · Verify that drivers have accurate job details, delivery and pickup instructions, and any known site restrictions. · Track container availability and location to support efficient scheduling and reduce unnecessary trips. · Coordinate with operations regarding truck availability, maintenance concerns, equipment needs, and driver coverage. · Notify management of recurring service issues, scheduling conflicts, equipment shortages, or other operational concerns. · Escalate safety concerns, unusual job-site conditions, and service issues requiring management direction. Records and Administrative Support · Enter and maintain accurate customer orders, service schedules, dispatch assignments, and service updates in the company’s systems. · Verify that service requests contain complete and accurate information before dispatching. · Maintain records of completed, delayed, rescheduled, and missed services, as applicable. · Track and organize relevant disposal tickets, service confirmations, and other operational documentation. · Assist with daily, weekly, and monthly dispatch reports and other requested operational reports. · Support communication between sales, operations, and customers to help ensure service information is accurate and current. Additional Responsibilities · Help identify opportunities to improve scheduling, route efficiency, customer communication, and container utilization. · Maintain professional and cooperative working relationships with drivers, customers, and coworkers. · Follow company policies and procedures and maintain confidentiality of customer and company information. · Perform other related duties as assigned to support business and operational needs. Qualifications: · High school diploma or equivalent required; add…

View the full posting and apply