Dispatcher

Position : Office Staff / Dispatcher / Scheduling Coordinator Position Summary The Office Coordinator is responsible for scheduling technicians, coordinating service calls, and supporting daily operations. This role ensures efficient job routing, clear communication, and accurate recordkeeping to support field productivity and customer satisfaction. Essential Duties and Responsibilities Schedule and dispatch technicians to service calls based on availability, skill level, and job priority Adjust schedules in real time to accommodate delays, emergencies, cancellations, or changes in scope Serve as the primary point of contact between customers and field technicians Communicate job details, updates, and expectations clearly to technicians Confirm appointments with customers and provide updates as needed Maintain accurate records of jobs, schedules, customer information, and technician notes Monitor technician progress and assist in optimizing daily routing and efficiency Escalate customer issues or operational concerns to management as appropriate Perform general administrative duties (phones, emails, data entry, filing, etc.) Perform other duties as assigned based on business needs Work Schedule & Expectations Office staff are expected to be present and actively working during scheduled business hours, typically 8:00 AM to 5:00 PM, unless otherwise directed Must be able to respond promptly to schedule changes and operational demands throughout the workday Occasional schedule adjustments may be required based on business needs Performance Expectations Maintain accurate and efficient scheduling to support technician productivity Demonstrate strong organization, attention to detail, and time management Provide professional and courteous customer communication Support team efficiency and contribute to overall operational goals Performance will be evaluated based on accuracy, responsiveness, organization, and team support—not solely call volume Qualifications High School Diploma ( Required) Prior dispatching, scheduling, or administrative experience preferred Strong multitasking and problem-solving skills Excellent communication and organizational skills Ability to work in a fast-paced environment Pay: From $18.00 per hour Expected hours: No less than 30.0 per week Work Location: In person

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