Dispatcher

WELCOME TO VCNA! We are VCNA Prairie , part of Votorantim Cimentos North America (VCNA). As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture. With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future. Every day, we have the chance to accomplish something new and you're invited to be part of it. Summary/Job Scope: Executes daily plan utilizing COMMAND dispatch in conjunction with district dispatch manager achieving the highest level of customer satisfaction and maximizing productivity. Communicates directly with drivers, plant operators, and customers using landline, two way radio, and internet-based platforms. Utilizes COMMAND optimize in real-time to achieve optimal results. Acts independently and with general direction to carry out the plan established by the dispatch supervisor and/or district dispatch manager while adhering to company policies. Key Responsibilities: Accurately and timely tickets/dispatches trucks at proper rate and plant, ensure trucks are statusing properly, that GPS is properly functioning, verifies instructions for drivers and provides general directions/jobsite references, communicates to the drivers 'extra products' when applicable Reviews upcoming loads within district to ensure accuracy and timeliness, minimizes lateness within district, modifies existing orders as determined by district dispatch manager Assists in managing start of day and end of day, minimizing "slack" time Assists with exceptions and re-route suggestions within district, working closely with other districts and district dispatch manager Modifies existing orders as determined by district dispatch manager Drives district's KPIs and compliance within district, follow best practices to meet the goals of the district and dispatch department Employs the COMMAND optimize and COMMAND track dispatch software to ensure that service level, productivity and material costs are balanced in an optimal fashion across district. Considers system tuning parameters, diagnose configuration issues, and provide feedback on tuning the system. Ensures dispatch, batch and optimization systems are used to their highest potential and employees are fully engaged Qualifications: High School Diploma plus a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience. Ability to read, interpret technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from a group of managers. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with changing situations. Ability to apply concepts such as fractions, percentages, ratios, proportions, averages and standard deviations to everyday business situations. Knowledge: Knowledge of concrete properties and performance, knowledge of concrete placement methods, knowledge of concrete production facilities and delivery equipment. Knowledge of the Northern Illinois region. Expertise in COMMAND dispatch software package; knowledge of COMMAND optimize and COMMAND track software package. Note: This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor. WHAT'S IN IT FOR YOU?…

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